Cookie Policy

Cookie Policy

Last Updated: March 01, 2023

Please read the following carefully to understand how Call Center Studio (“Call Center Studio”, “we”, or “us”) uses Cookies when you visit our website (“Site”).

1) About Cookies

As of May 25, 2018, the General Data Protection Regulation (GDPR) has come into effect, stating that consent for data processing must be given by users through a “clear affirmative action” and that this consent must be freely given, specific, informed, and unambiguous.

According to GDPR, consent is “any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.”

We need to ensure that you fully understand that your actions will result in the setting of certain cookies and that you take a clear and intentional action to give consent. This must be more than just continuing to use our website. To ensure that consent is freely given, you must be able to disable cookies, and we must make it easy for you to do so.

When you visit our website, our site may retrieve and store information on your browser. This information about you may not always directly identify you, but it can provide you with a more personalized web experience.

Consequently, some companies, like ours, are developing cookie tools and privacy management software that allow you to set your cookie preferences by, for example, opting out of the use of analytics, marketing, or advertising cookies. Such tools are also a mechanism we can use to obtain and record your consent. This way, you can prove this consent at a later date. These tools also allow you to change your preferences. This is important because you have the right to withdraw your consent as easily as you gave it.

2) What are Cookies?

Cookies, pixel tags, and similar technologies are files containing small amounts of information that are stored by a visitor’s browser on any Internet-enabled device (such as a visitor’s laptop, smartphone, or tablet) when they visit a website.

Most web portals contain elements from multiple web domains, so when you visit our Site, your browser may receive Cookies from various sources. Cookies are small pieces of information stored on your hard drive, not on the Websites.

The Cookies are then sent back to the originating web page on each subsequent visit, or to another web page that recognizes that cookie. Cookies perform many different and useful tasks, such as remembering a visitor’s actions and preferences (login, language, font size, etc.).

The data processed by Cookies is for the specified purposes of protecting our legitimate interests as well as those of third parties in accordance with Article 6.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a notification always appears before a new cookie is created. However, completely disabling cookies may mean that you cannot use all the features of our website.

You can delete or block cookies, but if you do, you may have to manually adjust some preferences every time you visit our site, and some features of our site may not work as intended. For example, you may not be able to visit certain areas of our site or receive personalized information when you visit our Site.

Most internet browsers are initially set up to automatically accept Cookies. If you do not want our website to store Cookies on your computer or device, you can change or adjust your browser or device settings to block Cookies or to alert you when Cookies are being sent to your device.

If you use different devices to view and access our sites (e.g., your computer, smartphone, tablet, etc.), you will need to ensure that each browser on each device is adjusted to suit your Cookie preferences.

3) Cookie Types

There are 2 main types of cookies: First-party cookies and 3rd-party cookies:

• If the site owner sets the cookies, they are called “first-party cookies”.
• If third parties set the cookies, they are called “3rd-party cookies”.
• The benefit of hosting third-party cookies is that they enable 3rd-party features and functionality through the website.
• Examples include advertising, analytics, and interactive content.

Categorized Cookie Types:

• Strictly Necessary Cookies are required for the operation of the Websites.
• These Cookies are essential to help visitors navigate the websites and use features such as accessing secure areas of the websites.
• These cookies cannot be turned off in our systems.
• They are used for security purposes, to identify you when you log in to websites, to provide access to protected areas of the websites, to set your privacy preferences, to log in or fill out forms, and to ensure you are connected to the correct service on the website when we make any changes to the way it works.
• You can set your browser to block or alert you about these cookies, but some parts of the website will not work then.
• These cookies do not store any personally identifiable information.
• Functional Cookies enable the website to provide enhanced functionality and personalization.
• These can be called first-party cookies or third-party providers whose services we have added to our pages.
• If you disable these cookies, some of these services may not function properly and efficiently.
• ‘Functionality’ cookies are used to provide services or to remember settings to improve your visit.
• “Functionality” cookies are used for purposes such as:
  • Remembering settings you’ve applied, such as layout, text size, preferences, and colors.
  • Remembering if we’ve already asked you if you want to fill in a survey.
  • Remembering if you have engaged with a specific component or list on the website so that it doesn’t repeat.
  • Showing you when you’re logged in to the website.
  • To provide and show embedded video content.
• Some of these cookies are managed for website owners by third parties.
• Performance Cookies allow Websites to count the number of visits and traffic at different time intervals, so the performance of the websites can be easily evaluated.
• It is very useful for the owner to easily understand which landing pages are the strongest and weakest in terms of visitor numbers.
• Thus, the information collected for this reason can be called negligible and non-valuable information, let’s say “anonymous”.
• ‘Performance’ cookies collect information about how you use the website, e.g., which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how the website works, understand the interests of our users, and measure the effectiveness of our advertising.
• Performance cookies are therefore used to:
  • Perform web analytics: Provide statistics on how the website is used.
  • Perform affiliate tracking: Provide feedback to affiliates that one of our visitors also visited their site.
  • Obtain data on the number of users of the website that have viewed a product or service.
  • Help us improve the website by measuring any errors that occur.
  • Test different designs for the website.
• Some of the performance cookies are managed for websites by third parties.
• Targeting Cookies are mostly defined and implemented by 3rd-party partners, who are usually the website owner’s advertising companies.
• These cookies may be used by those advertising companies to build a profile of visitors’ interests and show them relevant ads on other sites.
• ‘Targeting’ cookies are used to track your visit to the website, as well as other websites, apps, and online services, including the pages you have visited and the links you have followed, which allows website owners to show you targeted ads on the website.
• Website owners may use targeting cookies to:
  • Display targeted advertisements on the website.
  • Improve how we deliver personalized ads and content, and measure the success of ad campaigns on the website.
• Session Cookies are Cookies that allow website operators to link a user’s actions during a browser session.
• A browser session starts when a user opens the browser window and finishes when they close the browser window.
• Session Cookies are created temporarily. When the visitor closes the browser, all session Cookies are deleted.
• Persistent Cookies: These cookies remain on a user’s device for the period of time specified in the cookie.
• They are activated each time that the user visits the website that created that particular cookie.

4) How to Manage and Delete Cookies?

Web browsers provide users with control over which cookies are stored, but each one works a little differently.

Follow these instructions to learn how to delete and manage cookies in your browser.

• Google Chrome: https://support.google.com/chrome/answer/95647?hl=tr
• Safari (iPhone): https://support.apple.com/en-gb/HT201265
• Safari (Mac): https://support.apple.com/en-gb/guide/safari/sfri11471/mac
• Mozilla Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
• Samsung Internet (Mobile): https://www.samsung.com/uk/support/mobile-devices/what-are-cookies-and-how-do-i-enable-or-disable-them-on-my-samsung-galaxy-device/
• Microsoft Edge: https://support.microsoft.com/en-gb/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd
• Internet Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
• Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Other parties we do business with may place or recognize unique cookies or other technologies. They are placed on the visitor’s browser when they visit our Sites to collect information about the visitor’s use of the website.

The visitor’s other online activities over time and on different websites and applications may be used to provide the visitor with interest-based advertising as the visitor browses the Internet. To learn more about visitors’ preferences for receiving or opting out of interest-based advertising, please review the information below:

• DAA: To opt out of this type of collection and use for interest-based advertising by Digital Advertising Alliance (DAA) participating companies, please visit the DAA’s website.
• EDAA: To opt out of the use of information about a visitor’s online activities for interest-based advertising by European Interactive Digital Advertising Alliance (EDAA) member companies, please visit the EDAA’s website.
• NAI: To opt out of the use of information about a visitor’s online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit the NAI’s website.

5) List of Cookies Call Center Studio Chooses to Use

Necessary Cookies

Functional Cookies

Analytical Cookies