AloTech AI: AI-Driven Customer Experience Solutions
Analyze 100% of your interactions, automate your quality processes and connect the AI solution of your choice to your call center in seconds.
700+
brands trust AloTech
65+
countries of operation
100%
of interactions analyzed with AI
Transform Your Operations with Our AI Products
The AloTech AI family consists of three products that analyze your customer interactions, automate your quality processes and make any AI bot you choose a seamless part of your system.
CX Insights
Analyze 100% of your calls with AI and track call reasons, customer sentiment and trends from a single screen.
See Details ↓ AI-DRIVEN QUALITY MANAGEMENTCX Quality
Automatically score every interaction against the criteria you set, uncover root causes and give your agents instant coaching.
See Details ↓ SEAMLESS AI BRIDGEAI Connector
Connect any AI bot to your call center and leave telecom, scaling, routing and failover operations to us.
See Details ↓Strengthen Your Call Center with Data-Driven Decision-Making
CX Insights uses the power of AI to analyze your customer interactions and provides detailed insights into your call center's performance. It helps you identify key topics and issues, optimize operations and deliver customer experiences that make a difference.
During an incoming call, your agents instantly see the AI analysis of the caller's previous conversation and, within seconds, learn about the customer's past request, the outcome of that call and their sentiment. With the AI Dictionary, you define terms specific to your brand to maximize transcript accuracy.
Randomly Sampled Calls
- Only 2% of conversations can be reviewed manually
- Limited sampling means issues are noticed late
- Incomplete data leaves decisions to guesswork
100% Automated Call Analysis
- Every conversation is analyzed automatically with AI
- Call reasons and topics are classified automatically
- Trends, risks and opportunities are monitored from a single screen
Live Metrics
See real-time call volume, agent performance and key KPIs on a single screen.
Reason and Topic Analysis
Automatically categorize call reasons and systemic issues with AI.
Customer Sentiment Analysis
Detect anger, satisfaction and customer expectations in real time during the conversation.
Sentiment Trends Over Time
Track how customer sentiment changes over time with charts.
Manage Your Quality Processes End to End
In traditional quality management, only 1–5% of customer interactions can be reviewed, and manual processes lead to high labor costs and inconsistent scoring. CX Quality analyzes 100% of customer and agent interactions to measure quality objectively, make root causes visible and accelerate agent development.
Go beyond simple scoring: instantly identify the real "why" behind every performance issue, from technical glitches to skill gaps, and deliver actionable coaching plans tailored to each agent's needs. With over 90% correlation with human evaluations, the dynamic AI learns your brand voice and adapts instantly to changing criteria.
- Managers: Keep a finger on the pulse of your operations with 100% call analysis and make data-driven decisions.
- Team Leaders: Make your coaching sessions evidence-based and unlock your team's potential.
- Quality Specialists: Minimize manual evaluation and calibration with AI.
- Agents: Improve your performance with faster, fairer and more consistent feedback.
100% Coverage, Consistent Quality Evaluation
Analyze every interaction with AI and get consistent, objective quality scores.
Root-Cause Insights
Instantly uncover the real causes behind performance issues and take the right action.
Personalized, Real-Time Coaching
Boost productivity with automated coaching and training recommendations tailored to each agent.
Correlation with human evaluations. CX Quality produces reliable quality scores, and your experts always stay in control.
The Conductor Behind Your AI Operations
AI Connector is the integration bridge that connects AloTech's own AI solutions, or any AI bot regardless of model, to your call center in real time. You decide which AI engine fits your business model, and you can easily update your assistant as technology evolves.
You build the bot on top; all seven operational layers underneath are ready. Your AI partner focuses only on conversational intelligence — telecom, scaling, routing and continuity are entirely AI Connector's job.
7 Layers of Added Value, One Integration
Let your AI partner build the bot while we run the operations. Contact us for a live demo.
Global Telecom Network
Local numbers in 65+ countries and ready-to-use telecom infrastructure with a single SIP URI; crystal-clear voice with sub-200 ms latency.
Scale Management
Automatic scaling from 10 to 1,000 concurrent calls; zero call loss with overflow routing.
Rule-Based Routing
Segment-, percentage- and capacity-based routing; safe transition strategies such as "start with 10% on AI, then scale up gradually."
Failover & Redundancy
99.99% uptime; if the primary AI service goes down, a secondary provider, a static IVR or a live agent takes over instantly.
Human Handover
When the bot finishes its part, the call isn't dropped; it flows to the live agent queue, with no API integration required.
Outbound Dialer
A built-in campaign engine: retry rules, daily limits and campaign orchestration in one click.
Cloud FCT — SIM & eSIM
Your bot calls from a mobile number; answer rates are 2–3x higher than from landlines (up to ~78%).
Beyond the Bridge: The Intelligence That Does the Talking
AI Connector's seven layers build the bridge that carries your voice traffic; Voice AI is the intelligence that speaks on top of it. It is our AI solution that holds natural-language, real-time voice conversations with your customers over the voice channel AI Connector provides.
That completes the equation: AI Connector handles the infrastructure and Voice AI handles the conversation. Use AloTech's Voice AI or bring your own bot — either runs seamlessly on the same layers.
- Natural, uninterrupted voice conversations over the voice layer AI Connector provides
- Uses the same telecom, scaling, routing and failover layers out of the box
- No context is lost when the call is handed over to a live agent; the conversation picks up where it left off
AI Connector voice layer → Voice AI engine → Customer
AI Solutions That Unify the Customer Experience
On top of the chain from analysis to connectivity, add solutions that strengthen every customer touchpoint with AI.
AI-Driven Chatbots
Powered by advanced AI technologies, our chatbots give customers fast, consistent and context-aware answers. They provide uninterrupted 24/7 service, reducing operational workload while increasing customer satisfaction.
Learn MoreAI Chat Reply Suggestions
AI Chat Reply Suggestions give agents instant, effective replies during conversations. Conversation summaries and automatic documentation deliver both speed and consistency, so agents make the most of their time and resolve requests quickly and accurately.
Learn MoreReal-Time Accent Neutralization
This solution eliminates communication problems caused by different accents by making conversations easier to understand in real time. The result: clearer dialogue, fewer repetitions and higher customer satisfaction.
Learn MoreAI Avatar
AI Avatar adds a visual, human touch to chat conversations. Customers experience something that feels more “real” and connect with your brand, taking the coldness out of digital communication.
Learn MoreFrequently Asked Questions
What does the AloTech AI product family include?
AloTech AI consists of CX Insights, which automatically analyzes 100% of your customer interactions; CX Quality, which delivers AI-driven quality management; and AI Connector, which connects any AI bot you choose to your call center. Together, the three products provide an end-to-end, AI-driven customer service solution.
What analyses does CX Insights provide?
It provides live metrics, call reason and topic analysis, real-time customer sentiment analysis during conversations and sentiment trends over time. Your agents can also view the AI analysis of the customer's previous conversation before the call, and the AI Dictionary ensures that terms specific to your industry are transcribed correctly.
How reliable are CX Quality evaluations?
CX Quality produces reliable quality scores with over 90% correlation with human evaluations. You set the evaluation criteria; the system learns your brand voice from your feedback and adapts instantly to changing criteria. Cases that require human review are clearly flagged, so your experts always stay in control.
Which AI platforms is AI Connector compatible with?
It is fully technology-agnostic and 100% compatible with popular platforms such as OpenAI (ChatGPT), Google Dialogflow, Microsoft Azure, Vapi and ElevenLabs, as well as with custom bots you build yourself.
Do I need to replace my existing IVR system?
No. AI Connector works seamlessly with your existing IVR setup. You can easily turn traditional keypad menus into "smart voice response" systems that understand what the customer says.
Which communication channels can I use it on?
There are no channel restrictions. You can serve customers from a single hub across inbound and outbound voice calls as well as all text channels, such as WhatsApp and web chat.
Is a separate panel used for management?
No. You can manage all AI interactions, call flows, quality scores and reports from the single AloTech panel you already use.
Take the First Step Toward Smarter Communication Today
Discover the AI power of Türkiye's largest call center cloud. Our expert team is ready to work with you to design the right solution for your operations.