A successful call center depends largely on the right planning and system capabilities. Call center continuity is one of the priorities to consider at the very start of an operation. Users' locations, infrastructure redundancy and remote access to the system all need attention. AloTech has designed its entire infrastructure on a redundant architecture and made it ready for location-independent use.
Let Your Agents Work from Home
With AloTech, your agents can easily log in to their queues from home and use functions such as putting customers on hold and transferring calls, just as they would at their workstations. The call center manager keeps access to all tools, such as call and screen recording and call statistics, from any location.
Boost Agent Motivation
With AloTech, you can monitor your agents at any time and access their historical performance records. This lets you reward performance and increase their motivation and sense of belonging. Agents with a strong sense of belonging reduce employee turnover and ensure continuity.
AloTech Keeps Innovating
There is always something new at AloTech. Users don't notice when new features go live or updates are made. Every update is carefully carried out so the operation continues without interruption. And every new feature and improvement is offered to all users with no extra fee or installation. Each new development reaches AloTech users quickly.
Create Emergency Scenarios
With its cloud-based architecture, AloTech is not affected by outages at the customer's location. If agents face an internet or power outage, they can access the system from an alternative location and keep answering calls. Your customers keep hearing the existing welcome flow without being affected by these outages. If your agents cannot connect at all, you can get 24/7 support from the AloTech team to set up an alternative flow.
Protect Against Data Loss with Geo-Redundancy
The software and hardware used for AloTech services run redundantly. Thanks to geo-redundancy, the platform runs simultaneously in different data centers in multiple locations. If a problem occurs in any data center, your calls start routing through another data center and your operation keeps running.
With AloTech, we provide uninterrupted service to our customers and can easily measure the efficiency of our service with the reports they provide.