Call center operations often see seasonal ups and downs. Peak periods create needs such as adding agents to the operation or bringing in outsourced support. With AloTech, all user accounts are in your hands. You can set agents' accounts and permissions, and the channels they handle based on their expertise. And you don't need to invest to do any of this: you only pay for what you use. You can scale up for peak periods yourself, keep it under control, and reduce users again whenever you like.
Seasonal Scale-Up / Scale-Down
The AloTech platform works on a pay-as-you-go model. There is no investment, hardware, setup cost or commitment. Your operation can grow and shrink flexibly. Because you only pay for what you use, you can manage seasonal increases and decreases with peace of mind, with no financial loss after scaling up or down.
Usage Tracking
Through AloTech, you can easily see the number of users active in your operation during a given period. Our detailed reports also let you track how long each call center team member uses the system.
Speed Up Your Operation
You can add or remove user accounts and change user permissions instantly. You can also move agents between departments according to operational load. Changes take effect the moment you make them, with no installation or update required.
Peak Days Need Extra Support
On peak days when you need extra support, you can bring in outsourced staff, manage for how long and under what conditions the outsourced service continues, and report on these services. You can also track the outsourced staff supporting you and give them the necessary direction.
Seasonal Projects Made Easy
With our commitment-free model, you can also use AloTech for seasonal projects. You can set your system to inactive whenever you like and reactivate it within minutes when you need it again. You pay nothing for the months you don't use it, and when you want to use it again, simply reactivate your existing setup.
With its ease of use, its ability to quickly integrate all new technologies into our operations, and its friendly staff who support us 24/7 whenever we need them, AloTech is one of our best work partners.