All your call center needs is a computer, a headset and an internet connection. You can keep serving customers from anywhere in the world, even from a vacation spot or a café. Without installing any application, managers can track their teams' real-time status from wherever they are and access all historical data.
No Hardware Required
Simply log in through your browser at the web address we provide, using your email address and password. After logging in, each user sees the modules allowed by their permissions and can quickly answer calls through AloTech, access reports or monitor the call center operation live from supervisor screens. And you can do all of this without any hardware, installation or plugin.
Remote Monitoring
With our dashboards that let you follow your call center operation in real time, you can see what each agent is doing, see who is waiting to be connected, and get alerts when, for example, an agent cannot log in. If you wish, you can listen to agents' calls live and whisper to them to bring call center satisfaction to the highest level.
Flexible Shifts, High Productivity
Remote work lets agents answer calls from wherever they are. With flexible shift management, you can run your operation the way you want, achieve maximum productivity and improve your company's optimization.
Office-Free Work
Give your call center employees the freedom to work from any location they choose. This way, you can have a call center without fixed office costs and without being tied to one location. You offer your employees a happier work life while still tracking and managing your operation with ease.
Spend More Time with Your Loved Ones
The time and effort spent commuting every day can instead go to time with family, or to training in their field that supports personal growth. As employees build their skills, they add value to your company. With the ease of remote work, you get more productivity from your employees and help them work more happily.
AloTech to Manage All Your Customer Interactions
Listen to phone calls to spot coaching opportunities.
Use the power of AI to improve your customer satisfaction scores.
With AloTech's hardware-free architecture, take your projects live in days, not months.
Beyond our ready-made APIs, our software integration experts and project team are here for needs that call for custom work.
Minimize your customers' privacy concerns with number masking and give them a call center experience they can trust.
Manage changes in agent headcount driven by special days, seasonal peaks or outsourced support with AloTech's flexible software and billing.
AloTech is our dynamic, innovative partner that lets us serve customers without interruption anywhere there is an internet connection.