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Integrations
With AloTech’s ipara integration, you can handle your customers’ payment requests by offering more efficient and secure payment systems, with multiple fast payment options.
With the Param integration, you can let customers pay through all banks via a single POS during the call. You can provide secure payments with 3D Secure, GO and PCI DSS certified systems.
With the AloTech Paynet integration, you can offer customers innovative payment options and let them pay in installments with cards from many banks.
With the Hepsipay integration, you can let customers pay through all banks via a single POS during the call. You can provide secure payments with 3D Secure, GO and PCI DSS certified systems.
With AloTech’s PayTR integration, you can offer customers payment options such as virtual POS, pay-by-link, mobile POS, carrier billing and bank transfer/EFT during the call. In calls made over AloTech, PayTR makes the payment process easier with instant, fast and practical payment channels.
The integration of Procat’s ProCES solution with AloTech lets you manage customer service across channels such as phone, email and social media from a single screen. With features such as automatic ticket creation, SLA tracking, workflow optimization and click-to-call, you can make your processes efficient while responding quickly to requests.
With Tecmony Peki AI Chatbot, you can serve customers in many languages at once on channels such as WhatsApp, Instagram, Teams and Messenger. You can extend your services with web service integrations, train the chatbot with knowledge documents and support customers via chat.
With Tecmony Callexper’s speech analytics tool, you can convert conversations to text and analyze them with AI. With sentiment analysis and keyword tracking, you can respond quickly to customer needs, run trend analyses by comparing customer and agent speech, and evaluate performance.
With the AloTech Grispi integration, you can integrate the click-to-call product into your call center. You can give agents existing customer information and keep call recordings within the contact cards created. You can also easily access your call reports through Grispi.
With the Freshdesk integration, you can create records for numbers not registered in the CRM on incoming and outgoing calls. When a call is answered, a ticket linked to the phone number is created and displayed on screen. You can make outbound calls by clicking the phone number in the CRM.
With AloTech’s Instagram Messenger integration, you can manage your customers’ messaging requests from a single screen and serve customers 24/7 on the most widely used communication channels.
With the SAP C4C integration, you can automatically answer incoming calls through the customer card CRM. You can start outbound calls by clicking the contact number on the CRM screen, and easily access information by creating Inbound and Click2Call call details on customer cards.
Using the Zoho Desk integration for inbound and outbound call management, you can make one-click calls from the CRM. You can easily make outbound calls after a contact number lookup and store call recordings in the related contact details.
With the ServiceNow integration, you can access customer information on a single screen and call customers with one click. You can look up phone numbers in the CRM to make calls and transfer calls through the system to the right agent.
With the HubSpot integration, you can simplify inbound and outbound call management. You can easily look up phone numbers, make outbound calls and keep call records in HubSpot CRM.
With the integration of TRA Bilişim’s product BOSS, AloTech can check the calling phone number and route the call to the account manager, and with the Softphone added to BOSS, you can make calls, answer calls and report from within BOSS.
Reporting and tracking are very important in call center operations. With the Power BI integration, AloTech lets you create custom reports and meet your reporting needs.
With the Pipedrive integration, you can bring customer information in front of agents and keep call recordings within the contact card. If the calling number isn’t registered, a contact card can be created automatically, and you can make Click2Call calls with the AloTech Softphone.
With the AloTech Softphone added to Estesoft, you can make calls, answer calls and report from within Estesoft without opening a second screen.
With the Zendesk integration, you can automatically create tickets for incoming calls and store the call recording inside them, bring customer information in front of agents, make click2call calls and work on a single screen with the AloTech Softphone.
With the AloTech and Facebook Messenger integration, you can also use chat channel features such as building ICR flows and automated chatbot messages in Facebook Messenger.
You can communicate with customers who prefer Telegram. With the Telegram integration, you can build ICR flows and distribute incoming chat requests to agents based on their skills.
Chatbots built on the Dialogflow infrastructure can be used together with the AloTech call center. With a chatbot powered by Google’s machine learning, you can set up 24/7 support.
Reports are very important in call center management. With the Data Studio integration, AloTech lets you create flexible reports and meets your call center’s reporting needs.
Reach your customers easily with the WhatsApp Business integration, WhatsApp’s business solution with more than 1.5 billion active users in over 180 countries.
A variety of analog and digital products from Audiocodes’ wide product range can be used by AloTech customers.
Various digital and analog Teles gateways and FCT devices work integrated with the AloTech infrastructure.
Many AloTech customers work with Cisco phones, and Cisco’s SIP-enabled products can be used on the AloTech infrastructure.
Various tests have been carried out on Yealink phone models in AloTech’s test labs. In this product series, where almost all models are supported, additional functions such as autoprovisioning and automatic directory loading are also supported.
With the SoftPhone, you can make calls from a web-based phone application; with Customer Card Pop-up, you can bring the caller’s information to the screen on incoming calls; and with Click2Call, you can start calls with one click from Dinamik CRM and report on them.
You can keep call data in the CRM and see the customer card on screen automatically. You can use the AloTech infrastructure on a single screen, start calls with one click and manage autodialer data through MyBasic CRM.
With the ROP (Restaurant Automation Program) integration, you can open the records of customers calling the restaurant in front of the people taking orders, without any extra device. This way, calls registered customers make to the restaurant are also recorded in this system.
With the MS Dynamics integration, you can make Click2Call calls, bring existing data in front of agents with the call ID and report call outcome codes on this platform.
With the Salesforce integration, you can bring existing customer information in front of agents using the call ID. With the AloTech Softphone, you can make calls, report and listen to call recordings from within Salesforce without a second screen.
Thanks to our integration with SESTEK, you can use SESTEK’s Text-to-Speech, Speech Recognition and Conversational Analytics solutions to increase automation and efficiency in your customer service operations while also getting data-driven outputs.
With the Next4Biz integration, you can bring customer information in front of agents and keep call recordings within the contact card. With the Call Center Studio Softphone added to Next4Biz, you can make calls, answer calls and report from a single screen.
With the Zoho integration, existing customer information can be brought in front of agents during an incoming call, and you can make outbound calls within the CRM. Zoho and AloTech infrastructures work in full compatibility, and this integration lets you easily use all Zoho products.
With the AloTech and WinDesk integration, you can optimize your inbound/outbound call processes and track your customer communication throughout the entire process.
With the SAP CRM integration, you can make calls related to customers’ information in SAP, report call results and make one-click Click 2 Call calls without leaving the CRM.
Using the payment integration built through the iyzico – AloTech partnership, your agents can easily take credit card payments and offer installments.
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