In healthcare, AloTech's powerful solutions help you easily meet rising expectations in patient relations, medical advice and member services. AloTech frees you from the maintenance costs of physical hardware and lowers operating costs, while its reliable infrastructure enables collaboration and mobility, strengthening your operation and the trust people place in you.
Healthcare Companies That Choose AloTech
Offer Your Customers Omnichannel Communication
Thanks to AloTech's omnichannel structure, people can easily contact you through the channels they use every day: WhatsApp chat, Telegram chat, Facebook chat, web chat and phone. Patients and members reach you on their preferred channel and share their requests and questions quickly. Your call center staff can serve customers over chat and phone at the same time, and your field staff can use our mobile app solutions. As trust in you grows, so does satisfaction.
Access Self-Service IVR Solutions with AloTech
Use AloTech's self-service options for information requests, scheduling and billing inquiries. Instead of waiting in a call center queue, callers can resolve their issues quickly within the IVR, while more complex requests are handled by a live agent. Agents' call volume drops and the quality of service you give patients rises.
Collect Your Revenue with Virtual POS
AloTech works seamlessly with virtual POS tools, so you can offer patients a reliable and easy way to pay. The virtual POS service lets you take prepayments when appointments are booked, in line with privacy and security principles, and strengthens loyalty to your institution. Your staff can also handle calls and payments in a single interface, giving them a comfortable working environment and raising their productivity.
Integrate with Patient Information Screens
AloTech is built to integrate easily with many globally used CRM platforms and with in-house business software. Run the CRM software you already use together with AloTech to bring caller details up on your call center staff's screens, and call any contact from your CRM with a single click using Click to Call.
Improve Service Quality with Dialer Calls
With our real-time and historical reporting options, you can access all of your contact center's data. Use real-time performance metrics to monitor the call center, keep customer satisfaction at its highest and raise your efficiency.
AloTech to Manage All Your Customer Interactions
Route every call to the best available agent for each customer.
Listen to phone calls to spot coaching opportunities.
Access real-time and historical reports to improve your call center's daily operational efficiency and your key KPIs.
Reach a high service level with redundant, scalable infrastructure.
Your call center is always secure, with up-to-date security measures maintained by expert engineers.
With its flexible reporting capabilities, AloTech gives your call center management software. Run your call center on AloTech's infrastructure and expand your reporting capabilities.
Make efficient calls without agents for satisfaction surveys, informational announcements and campaigns.
Make payment easy for your customers and reach your sales and collection targets more easily.
Measure the service you provide and your agents' performance with quality management.
Automatically load missed calls into the dialer and create automatic callbacks.
Greet customers based on their contact record and segment in the business software you have integrated with AloTech.
Serve customers in their own language without interruption, with text-to-speech that supports more than 40 languages.
Thank you to the AloTech family: a team that builds tailored customer experience solutions and guides its users, an easy-to-reach technical team, strong reporting in the cloud, and a high-quality control panel that keeps getting better.