Meet Türkiye’s Largest Cloud-Based Call Center Platform

Serve your customers on the channel they prefer

With AloTech Omnichannel Communication, answer calls from phone, live chat, WhatsApp or social media channels on a single screen and manage all your interactions from one place.

Deliver a next-generation call center experience

With AloTech Voicebot and Chatbot, answer frequently asked questions and routine requests automatically 24/7, route your agents to complex requests and shorten wait times.

Save time and improve customer satisfaction scores

With the self-service feature that lets customers complete their transactions faster, greatly reduce your agents’ operational load and achieve major improvements in first contact resolution and average wait time KPIs.

Access all the data you need about your operation

AloTech gives you access to all the data your operation needs and lets you provide real-time performance feedback so you can deliver a better customer experience.

All your business software on one platform

Turn AloTech’s easy-to-integrate technical infrastructure into an advantage. Integrate your business applications with your call center and lead the way in business optimization.

Data security and privacy first

With AloTech’s number masking feature, you can protect the privacy of both your customers and your call center employees. Minimize your customers’ privacy concerns with number masking and offer them a trustworthy call center experience.

We are always here for you

AloTech customers can reach expert technical support staff on any channel they prefer, 24 hours a day, 7 days a week, including public holidays. We also support you with professional services, training and consulting options tailored to your project’s needs.

Serve Under Any Conditions

When setting up a call center, possible scenarios should be included in the call center continuity plan. Keep serving under any conditions with AloTech’s cloud and redundancy infrastructure.

Use AloTech with no setup cost

Go live in days, not months, with no setup fee and no hardware investment. Welcome to the world of AloTech!

AloTech supports you as your operation grows and shrinks

Every project needs seasonal scaling up and down. With AloTech, you can add or remove users as needed and benefit from no-commitment “pay as you go” pricing.

Let AloTech Dialer handle outbound calls while you focus on your customers

With AloTech Dialer, you can call predefined contact lists automatically and efficiently. Using a predictive mathematical algorithm, AloTech Dialer keeps agents from wasting time on unanswered calls and lets them focus only on conversations with customers.

Route every call to the right agent with an advanced algorithm

With AloTech Smart Call Routing, direct your customers to the most suitable agent. Manage call routing to idle agents randomly or by sequence, skill or record, and take your operational efficiency to the next level.