FCT Device: Fixed Cellular Terminal
FCT (Fixed-to-Cellular Terminal) devices let you use your GSM lines together with call center technology. You can use the SIM cards inserted into this device, with their defined numbers, in your call center operation. With its Cloud FCT solution, AloTech lets you benefit from this technology without needing any device. After you deliver your SIM cards to AloTech, you can make calls from your GSM numbers while continuing to use AloTech’s other features. Reduce your investment costs and increase operational efficiency with the Cloud FCT solution.
Answer Multiple Calls with a Single SIM Card
While a GSM line can only take 1 call at a time, the Cloud FCT solution lets you forward calls to your call center number and handle multiple calls at once. This increases your customer reach rate and means customers calling your call center don’t have to wait. For outbound calls, only 1 call can be made over each line. This makes portfolio management easy and helps you track your agents better. Cloud call center lets you simplify inbound and outbound call management on a single screen.
Increase Your Customer Reach Rate
Compared with calls made from landline numbers, calls made from your GSM numbers can increase your answer rate. With Cloud FCT, you can raise the customer reach rate, which is especially important in sales and collection operations, with features such as IVR Dialer, Predictive Dialer. AloTech Cloud FCT lets you call your customers from your GSM numbers in the operations you choose, while your customers can still reach you on your landline.
Call Recording and Reporting
Calls made with GSM numbers normally cannot be recorded or reported. By bringing your SIM cards into AloTech technology, the Cloud FCT solution lets you record and report these calls. This way, you can evaluate agent performance and measure the quality of the service you provide to your customers on calls made with GSM numbers too.
Portfolio Management
With AloTech technology, you can assign your GSM lines to your agents and simplify portfolio management. With the Cloud FCT solution, you can define the portfolios to be called over your GSM lines and make management easy for your agents.
Pay as You Go for FCT!
If your current FCT device is no longer enough, you can switch to AloTech’s Cloud FCT solution. You can bring your SIM cards into your call center operation without investing in a new device. When your operation needs fewer GSM numbers, you can reduce the number of FCT channels and save on costs. Organize your call center operation the way you want with the pay-as-you-go model.
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Frequently Asked Questions
With Cloud FCT, you can use your SIM cards with their defined numbers in your call center operation. Cloud FCT technology lets you easily make calls over your GSM numbers and integrate these numbers into your call center.
The abbreviation “FCT” stands for “Fixed Cellular Terminal”, a fixed device. An FCT device can connect to the GSM network over a fixed line. Once connected to the GSM network, it can make phone calls and send SMS messages using a SIM card. FCT devices are usually designed for fixed locations such as buildings, offices or homes, and can be used as an alternative to phone lines. Some FCT devices also offer additional features such as call recording, call forwarding and call waiting.
FCT devices can be used instead of fixed lines and can connect to the GSM network. Features of FCT devices can include:
GSM Network Connection: FCT devices can connect to the GSM network using a SIM card. This way, they can be used instead of fixed lines to make phone calls.
Call Forwarding: With call forwarding, FCT devices can forward calls to different numbers. This is useful for businesses or homes, because calls to one number can be forwarded to other numbers.
Call Waiting: With call waiting, FCT devices can put one call on hold and answer another. This is useful when you receive more than one call.
Call Recording: Some FCT devices offer call recording. This can be useful for businesses or homes, because calls can be recorded and listened to later.
Voicemail: With voicemail, FCT devices let callers leave a message when you can’t answer a call. This is useful for businesses or homes.
Data Connection: Some FCT devices also offer a data connection. This provides internet access, so you can send faxes, emails and more.
FCT devices can be used instead of fixed lines and can connect to the GSM network. By offering features such as call forwarding, call waiting, call recording, voicemail and data connection, they provide a convenient solution for businesses and homes.
Using FCT devices offers many advantages. Some of them are:
Lower cost than fixed lines: FCT devices can be used at a lower cost than fixed lines. Fixed lines usually come with a subscription fee and a fixed charge, while with FCT devices you pay only for the minutes or data you use.
Portability: Thanks to their portability, FCT devices can easily be moved and used anywhere. This is useful for businesses or homes.
GSM network connection: FCT devices can connect to the GSM network using a SIM card. So wherever you go, you don’t need a fixed line or internet connection for phone calls and data.
Call forwarding: With call forwarding, FCT devices can forward calls from one number to different numbers. This is useful for businesses, because calls to one number can be forwarded to other numbers.
Call recording: With call recording, FCT devices let businesses record calls and listen to them later. This can help improve customer service quality.
Voicemail: With voicemail, FCT devices let callers leave a message when you can’t answer a call. This is useful for businesses or homes.
FCT devices offer many advantages, such as lower cost than fixed lines, portability, GSM network connection, call forwarding, call recording and voicemail. That’s why they can be a convenient solution for businesses or homes.
Cloud FCT technology offers businesses many advantages. By using Cloud FCT technology most effectively, businesses can gain the following benefits:
Customer service: Cloud FCT technology makes customer service operations more efficient. Businesses can respond to customer questions quickly and resolve customer issues faster.
Affordable costs: Cloud FCT technology lets businesses communicate at a lower cost than fixed lines. Businesses pay only for the minutes or data they use, which lowers costs.
Portability: Thanks to its portability, Cloud FCT technology lets businesses communicate from anywhere. This makes it easier for employees to work outside the office.
Reliability: Cloud FCT technology provides high-quality voice transmission and data security. With higher voice quality and more secure data transfer, businesses can communicate better with their customers.
Scalability: Cloud FCT technology lets businesses support more employees or customers as they grow. Using Cloud FCT technology, businesses can support more users and scale their customer service operations.
Call management: Cloud FCT technology makes call management more efficient for businesses. Businesses can automate call routing and resolution, which improves customer service quality.
Cloud FCT technology brings businesses many benefits. Businesses can use this technology effectively across many areas, such as customer service, costs, portability, reliability, scalability and call management.