Wallboard: Customizable Screens, Real-Time Updates
We offer customization so you can track your call center operation with the data you need or use it more efficiently. The AloTech team is by your side to increase your efficiency with wallboard designs developed specifically for operations managers and agents. On this screen, where you can track agents' performance, leave and status information, you can make any changes you want.
Customizable Screens
Screen customizations tailored to your call center operation's needs increase operational efficiency while making management and tracking easier. With AloTech, design the data you need and where it appears on screen specifically for your operation. With wallboard designs developed for call center managers and agents, all the data you want to see can be turned into custom reports. Track the data you choose on customized screens and improve your reporting and analytics process.
Real-Time Updates
On the custom screens you design for your call center operation, data is displayed in real time based on the parameters you choose. Seeing all the data you need about your operation in real time makes tracking easier and lets you intervene quickly when needed. Follow screens customized to your needs live with the AloTech cloud call center system, and get the right data instantly.
Team Motivation
You can display birthdays, employee of the month announcements, photos or any images you like on the AloTech screens you use. By updating the screens your team uses throughout the day, you can make your colleagues feel special and boost their motivation. By improving your team's motivation, you can build a sense of belonging and contribute to customer satisfaction along with employee satisfaction.
Alerts in Critical Situations
With AloTech technology, you can identify the busiest call hours of the day. When the number of waiting calls rises and your traffic increases, you can follow it in real time on live monitoring screens. When no suitable agent is available, you can manage breaks with AloTech Wallboard. By creating custom alerts, you can get notified when a critical situation arises in the relevant parameters. This way, you can respond and get informed faster.
Special Messages on Special Days
With AloTech Wallboard, you can publish images and messages on special days such as Mother's Day, Women's Day or Valentine's Day. By raising awareness on special days, you can show how much you value your employees and what matters to them. You can announce the birthdays of people in your operation to the whole team. Making your employees feel special boosts their motivation.
It's a very successful system that's easy and simple to use. The team is always solution-oriented, friendly and warm, which is excellent. Thanks to this, our work has become more practical, faster and higher quality. Endless thanks to the AloTech family.
Frequently Asked Questions
A wallboard is a dashboard commonly used in businesses. It offers real-time data visualizations and makes it possible to monitor and track business performance by showing a set of metrics, charts and data on a screen.
Wallboards are used across industries in customer service, call centers, manufacturing, finance and other functions. For example, a call center wallboard shows the number of waiting calls, response time, average talk time and other call center performance metrics.
A wallboard is a large dashboard commonly used in offices, call centers and control rooms. These boards are used to visualize data in real time, track performance, monitor goals and identify issues quickly.
Some features of a wallboard are:
Large screen: Wallboards are usually large and used in full-screen mode.
Real-time data: Wallboards visualize data in real time. For example, for a call center, performance data such as queue wait time, response time and handling time can be shown in real time.
Customizability: Wallboards are customizable and offer options to show different data in different ways. For example, a call center wallboard may consist of several sections that separately show the number of interactions per agent, average handling time, response time and wait time.
Wallboards are a tool used to increase efficiency and visualize performance in call centers. Call center managers can use wallboards to monitor and measure the performance of customer service agents. Here are a few points about the benefits of using wallboards in call centers:
Visualizes Performance: Wallboards visualize customer service agents’ performance in real time. This helps managers monitor staff performance quickly and easily and make the right decisions.
Improves Performance: By measuring customer service agents’ performance, wallboards help identify gaps and make improvements. This enables businesses to increase customer satisfaction and run customer service more efficiently.
Provides Instant Feedback: Wallboards give customer service agents instant feedback, helping them improve their performance faster. By highlighting areas of low performance, wallboards help staff provide better service.
Increases Efficiency: By increasing customer service agents’ efficiency, wallboards enable the business to meet more customer service requests. This helps the business increase customer satisfaction and win more customers.
An Important Tool for Business Management: Wallboards give managers an important tool for managing all customer service operations. They help managers read and understand customer service data easily, so business managers can make the right decisions.
You can display the following metrics on a call center wallboard:
Total number of calls: The total number of calls in the call center
Call acceptance rate: How many calls were accepted
Average response time: The time it takes to answer calls
Average handling time: The time it takes to complete calls
Call abandonment rate: How many calls were ended by the customer
Wait time: How long customers wait during the call
Customer satisfaction: Customers’ satisfaction with the call center service
Staff productivity: How many calls staff answered
Queue length: The number of calls in the active queue
Longest wait time: The longest time a customer waited during a call
You can use a wallboard to improve customer service in the following ways:
Tracking Performance: A wallboard lets you monitor and track your call center performance in real time. This way, you can follow specific goals, measure performance and intervene quickly when needed.
Improving Team Communication: A wallboard can improve communication among call center staff. When the whole team sees performance in real time and acts on it, teamwork can improve.
Identifying Problems Quickly: A wallboard can help you identify performance issues quickly. For example, if the call acceptance rate is low, you can spot the issue quickly and take the necessary measures.
Increasing Customer Satisfaction: A wallboard can also be used to increase customer satisfaction. For example, you can adjust staff assignments to reduce customer wait times, or organize staff training to respond to customer requests faster.
Setting Goals: By setting specific goals, a wallboard can provide motivation to improve call center performance. For example, you can set staff goals to raise the call acceptance rate.
Management Reporting: A wallboard can also be used for management reporting. Call center managers can use real-time data to make decisions, create reports and improve business processes.