Report, Analyze and Steer Your Operation!
With AloTech's reporting and analytics features, you can easily track and interpret your current operation. You can improve your operation, train your agents and offer your customers better service.
Easily Access All Real-Time and Historical Reports and Analytics
Reporting and Analytics Features
Track your operation on a single screen with AloTech Supervisor Dashboard and customize it the way you want.
With the AloTech Reporting Screen, you can view reports filtered by the parameters you choose and download them in Excel format.
With satisfaction surveys, you can capture your customers' requests and needs directly. Based on the survey results, you can gather the feedback you need and act on it. For example, you can call back and support a customer who feels their issue wasn't resolved.
With AloTech's call recording feature, you can listen to recordings of your calls and review them together with quality evaluation. You can understand where your agents need support and identify problems.
Use the quality evaluation feature to measure the quality of the service your agents provide to customers, and create quality control forms and scoring systems based on the parameters you set.
On the wallboard screen, designed specifically for operations managers and agents, you can track agents' performance, leave and status information.