Answering Machine Detection
Take Your Campaign Efficiency to the Top with Answering Machine Detection!
Your agents’ time is valuable.
With AI-powered Answering Machine Detection, detect calls in your outbound campaigns that are silent, answered by an IVR system or connected to an answering machine within seconds, and increase your operational efficiency by up to 40%.
Maximum Efficiency with Answering Machine Detection
AI Analysis
Listens to the audio and instantly tells whether the answer comes from a human.
Cloud-Based
No hardware required.
Quick setup with 24/7 support.
Automatic Action
Ends the call and reports the result.
Assigns the code you define in the system.
Operational Profit
Avoid unnecessary time and effort costs.
Operational Inefficiency
Ends Here
In campaigns, calls that connect to an answering machine cost agents not only time but also motivation. Having an agent realize the other side is a machine, take notes and end the call creates a serious cost.
Our next-generation Answering Machine Detection feature kicks in the moment a call is answered and makes a decision within seconds, without connecting the call to an agent.
Optimize Your Campaigns with
4 Key Features
✔️ AI-Powered Voice Analysis: Unlike time-consuming legacy methods, it listens to the audio live and detects whether it is a human or a machine with up to 99% accuracy.
✔️ Fast Decision Mechanism: Detection completes instantly. The system has already made its decision before the agent even says “Hello”.
✔️ Automatic Result Coding: Calls where an answering machine or silence is detected are automatically closed by the system with the correct result, without ever reaching an agent.
✔️ Smart Callback Rules: For numbers that reach an answering machine, automatic calls are scheduled based on predefined rules (e.g. call again in 2 hours).
With Real-Time Data Flow,
Measure Every Call
Answering machine detection data is reflected in AloTech panels in real time, making your operational processes fast and transparent. In call history reports, you can see in detail which calls were ended by Automatic Answering Machine Detection, and thanks to automatic result codes, you can analyze your campaign efficiency in depth based on answering machine rates.
You can also keep your operation under control at all times by tracking campaign flow and answering machine detection in real time on supervisor screens.
With Flawless Voice Analysis,
Take Full Control of Your Campaigns
AloTech’s advanced algorithm analyzes voice and silence duration the moment a call is answered, telling humans and machines apart with high accuracy. While instantly detecting and filtering out long announcements and answering machine silences, it routes real customer voices to the most suitable agent without delay.
Smart Detection: Completes speech and silence analysis instantly.
Flexible Management: Enable answering machine detection for the campaigns and lists you choose.
Real-Time Tracking: Monitor performance and efficiency data on live panels.
Frequently Asked Questions
It is the technology that determines whether outbound calls are answered by a human or by an answering machine.
Yes, the system kicks in with voice analysis on all outbound calls where you have enabled it at the campaign level.
It eliminates the manual time your agents spend trying to get an answer from silence, an answering machine or an IVR system, so they can have more real conversations in the same amount of time, lowering your unit cost.
Analysis starts as soon as the other party answers and is completed right away. After that, any answering machine or silence detected is reported with the relevant result code.
Yes, for numbers that receive the “Answering Machine Detection” code, an automatic callback can be scheduled after the time you set in your campaign settings (e.g. after 1 hour).