Number Masking
With the number masking feature in AloTech technology, you can protect the privacy of both your customers and your call center staff. By minimizing customers' privacy concerns, number masking helps you deliver a trustworthy call center experience. Customers and intermediary companies can see only the last digits of each other's numbers, or talk through your call center number, without sharing their numbers. Make conversations between your call center staff and your customers more secure with number masking.
KVKK First!
Under Türkiye's Personal Data Protection Law (KVKK), the phone numbers of intermediary companies and your customers must not be shared with each other. Once the people who need to communicate are verified, AloTech's Number Masking feature connects your customers and intermediary companies on a single call.
Quality, Always!
Record calls between your customers and intermediaries with AloTech's Number Masking feature. Recordings of calls made with number masking are stored in the system. With AloTech technology, you can access detailed information on these calls, report on them and evaluate call quality. This helps you improve your inbound call management and outbound call management processes.
Number Masking with the Mobile App
With AloTech's Number Masking feature, your customers can talk to your agents or field staff while everyone's numbers stay hidden. When your agents work away from the office, for example during a pandemic, they can use AloTech through the mobile app and continue speaking with customers anonymously.
One Number
In operations run with intermediary companies such as couriers, the people involved may need to communicate directly with your customers. In these cases, you can handle domestic and international calls through a single number. With AloTech's Number Masking feature, both parties' phone numbers are hidden and conversations take place through your call center number. You can make trusted calls while protecting the privacy of your customers and operations staff, and increase customer satisfaction.
Single Call Recording, Independent Management
With the Number Masking feature we built for the security of you and your customers, we connect two different numbers through a single number and keep the call recording as one single recording. These settings are available to you regardless of queue, keypad selection or location. This avoids any confusion and helps you keep your call quality at the highest level.
I give a standing ovation to the high quality of service, the many advanced features and, just as much, the humility. AloTech, you make us feel great.
Frequently Asked Questions
Number masking is a method used to hide or conceal a caller’s real phone number during a phone call. The recipient sees another number instead of the caller’s real phone number.
Number masking is usually used by individuals or businesses that need privacy or anonymity. For example, a business can use number masking in its customer service call center to protect customers’ real phone numbers or to run anonymous surveys. Similarly, individual users can hide their private phone numbers with number masking services.
Number masking services can be offered by telecom operators or third-party service providers. However, number masking is legally restricted in some situations, so it is important to use it in compliance with the law.
Number masking is a method used to hide or conceal a caller’s real phone number during a phone call. The recipient sees another number instead of the caller’s real phone number.
Number masking is usually used by individuals or businesses that need privacy or anonymity. For example, a business can use number masking in its customer service call center to protect customers’ real phone numbers or to run anonymous surveys. Similarly, individual users can hide their private phone numbers with number masking services.
Number masking can also be used to protect against spam or unwanted calls. It is an important security measure especially for businesses or individuals who share their phone number online or publish it publicly, because in these cases the number can fall into the wrong hands, leading to stolen personal information or more unwanted calls.
However, number masking services are subject to legal restrictions in some situations, so it is important to use them in compliance with the law. In particular, the use of number masking may be limited or prohibited in emergencies or during legal investigations.
Number masking is a technology that hides the caller’s real phone number and displays another number or name instead. It replaces the caller’s real number on the recipient’s phone screen with another number, usually a virtual number chosen by the caller.
Number masking is carried out through call routing systems. When a caller uses a number masking service, the call routing system hides the caller’s real number and routes the call to the recipient’s phone using a virtual number instead. The recipient sees the assigned virtual number or name rather than the real number.
Number masking can be used in many different ways. For example, businesses can use it for customer service calls to protect the privacy of customer information or to run anonymous surveys. Individual users can also use number masking services to protect their private phone numbers.
Number masking is a useful technology in many situations. However, it can also be misused. In particular, number masking services used to block spam or fraudulent calls can cause problems when fraudsters use them in the same way. For this reason, it is important to use number masking services correctly and ethically.
Number masking can be useful in many different areas. Some of its benefits for businesses and individual users include:
Privacy protection: Number masking hides personal phone numbers, making calls more private and secure. For businesses in particular, number masking in customer service calls protects customers’ phone numbers and keeps customer information private.
Anonymous calling: Number masking makes it possible to make anonymous calls. This is important for people who want privacy or do not feel safe.
Advertising campaigns: Businesses can manage advertising campaigns with number masking, hiding customers’ real numbers and making campaigns more efficient.
Security: Number masking can prevent security issues such as phone fraud and spam calls, keeping malicious people from accessing your personal information.
Business image: With number masking, businesses can present a more professional image. When customers see the business name instead of a random number or name, they may perceive the business as trustworthy and corporate.
Used correctly and ethically, number masking offers many advantages. However, misuse can cause problems, so it is important to use number masking services correctly and ethically.
Number masking services help businesses communicate more efficiently with their customers while protecting customer privacy. Businesses typically use number masking in customer service, sales, marketing campaigns and appointment management. To benefit from number masking services, businesses can follow these steps:
Choosing a number masking service: Businesses should choose a provider that offers number masking services. Providers offer different features and prices, so it is important to choose one that fits the business’s needs and budget.
Setting up the service: The selected number masking service is integrated into the business phone system. This integration is usually simple and done in a way that is compatible with the business’s phone system.
Making masked calls: Number masking lets businesses call customers using masked numbers. As a result, employees see the business’s name and number instead of customers’ phone numbers.
Managing feedback: Number masking helps businesses communicate more efficiently with customers, but it is also important to manage and track customer feedback. Businesses can use a reporting system to track feedback.
Customer experience: Number masking provides customers with a more secure and private communication environment. However, businesses also need to care about the customer experience; their customer service, sales and marketing teams should give customers accurate and sufficient information.
Number masking services help businesses communicate with customers more securely and effectively while also protecting the business’s image.