AloTech’s Video Call feature offers contact centers more effective, warmer and faster communication.
Our Click2Connect product enables AloTech users to connect website visitors to the contact center team over the internet.
Thanks to this feature, your customers can start a video call within seconds, in addition to calls and messaging. At the same time, your agents can easily switch to a video call with one click from the chat screen.
No app needs to be installed on the customer side; an internet connection is all it takes.
The WebRTC infrastructure provides a secure, high-quality connection through the browser. Video calls help you communicate more clearly, especially for complex support requests.
Video calls offer a professional experience with clear audio and video quality.
Customize the call screen to match your corporate identity. Colors, logos and design are entirely under your control.
During the call, you can share files, links or written explanations via chat.
All calls can be recorded. These recordings can be used in quality control, training and reporting processes.
Supervisors can watch live calls, evaluate agent performance and access detailed call data instantly.
Video call support, which helps your customers express themselves better and your agents deliver faster solutions, offers multiple advantages.
The Video Call feature, one of AloTech’s next-generation communication solutions, can be easily activated through Click2Connect.
With this feature, which doesn’t require downloading a separate app, there’s no more integration hassle. With just a link, you can offer your customers a much better experience.