Legal and collections work involves heavy document and information traffic. With AloTech's advanced technology, you can carry it out quickly and in a reliable environment. Omnichannel communication options make it easier for customers to reach you and raise your service quality. You can also manage all communication with customers on a single platform, track activity with advanced reporting, use personalized calling methods and automate processes with ready-made APIs and integrations. Make the most of everything digital has to offer and take efficiency and customer satisfaction to the highest level.
Law Firms That Choose AloTech
Automated Call Management
With AloTech's dialer, you can call customers automatically and monitor the operation in real time. This feature can be tailored to your operation's needs: inform customers through Self-Service IVR or transfer calls to agents. With our CTI integration, you can embed a softphone in the CRM software you use and place Click to Call calls with a single click. Because the details of every call are stored, you can track and report on call management in real time or historically.
Integrate with Debt Management Software
Embed AloTech's softphone screen in the CRM software you use, or have any CRM screen you choose pop up in front of the agent when a call connects through the AloTech platform. Give agents access to all the information they need on a single screen and boost your call center's efficiency and performance. With our Self-Service IVR feature, customers can key in their customer code, mobile number or ID number to receive information. This reduces the number of customers waiting and maximizes customer satisfaction.
Use Different Numbers for Outbound Calls
With AloTech, you can use different outbound numbers in your collections operations. Call customers from fixed numbers, or, when you can't reach them, use Cloud FCT to call from a different number each time.
Advanced Reporting Options
In addition to the reporting options in the AloTech platform, you can view a wide range of data in real time with DataStudio reports built for your operation. Match details such as the number of calls made, collection rate and the times of day when your reach rate is highest with your CRM software for in-depth analysis. You can also automatically add call recording links to the page that holds your customer details.
Smart IVR and Virtual POS Transactions
AloTech's Iyzico integration lets you offer customers a fast and secure way to pay. Taking payments over the phone with a virtual POS speeds up your sales process and strengthens trust in your business, and every step can be recorded. Use AloTech's infrastructure to accelerate sales with virtual POS payments and get thorough reports afterward.
AloTech to Manage All Your Customer Interactions
Listen to phone calls to spot coaching opportunities.
Access real-time and historical reports to improve your call center's daily operational efficiency and your key KPIs.
Make efficient calls to predefined contact lists using a mathematical algorithm.
Make efficient calls without agents for satisfaction surveys, informational announcements and campaigns.
Beyond our ready-made APIs, our software integration experts and project team are here for needs that call for custom work.
Make payment easy for your customers and reach your sales and collection targets more easily.
Integrate AloTech with your business software and send SMS messages for the queries you choose.
We take our customers with us wherever we go. Whether from home or the office, we can serve them without interruption. With an internet connection and a computer, anywhere can be our call center.