Improve Your Call Center
The AloTech Professional Services Team offers a professional services experience that lets you customize your call center operation to your needs. The Professional Services Team aims to help customers develop their call center operations. Take advantage of services such as developing and optimizing your call center operation, handling integration requests and configuring reporting for your operational needs.
Integration Services
You can get support from AloTech's Expert Team for a wide range of needs, such as CRM integration, iyzico integration, virtual POS integration, self-service IVR flows, report customization, number masking, automated calling scenarios and integrations with agents or IVR, the integrations you'll need for KVKK (Türkiye's personal data protection law) compliance, AI integrations and voice-based sentiment analysis integrations. With ready-made APIs, you can also easily build the integrations you want yourself. AloTech's Software Integration Specialists and Project Team are by your side whenever you need support or have needs that call for custom work.
Call Center Optimization
You can increase efficiency in your call center operation and build solutions tailored to your needs. With automated replies you can send to customers, automatic callbacks for missed calls, SL level tracking, live chat integration, WhatsApp integration, satisfaction surveys and self-service projects, you can help your agents work more efficiently.
Call Center Auditing
Through the AloTech – CC Academia partnership, you can have your call center operation audited regularly. Regular checks are carried out to evaluate agent performance and service quality, analyze your call flow and make improvements and recommendations. Use quality tracking modules integrated with AloTech technology. You can also benefit from new technologies to track tone of voice and banned words.
Consulting
Do you have questions about your existing or new projects? Want to know what results the ideas you've planned for your project will bring? Want to increase your operational efficiency? The AloTech Project Team, experienced in different projects across different industries, is always by your side to help you, review your data with you and offer solutions.
AloTech is one of our most valued partners. It responds positively to our requests in every area where we want to stand out and adds value to our processes with its next-generation technology solutions.
Meet Türkiye’s Largest Call Center Cloud
