Closed-circuit call center operations rely on outdated technology. With integrations, you can speed up your call center operations and make them smarter. With AloTech's open APIs, you can easily integrate with your CRM, ERP, ESP and BI tools and your in-house software. This lets you use your call centers in harmony with your customer data and build many solutions tailored to you.
Contact Information Pop-ups
Call center employees need easy access to customer information to work faster. With CRM integration, customer information for incoming calls can be matched to the phone number via API. When a call is answered, the customer's previous conversations with your company, past transactions and customer details open as a pop-up on the agent's screen.
Instant Notifications
In operations where you want to inform customers instantly, integrations let you pull queries from your CRM using any variable you choose and then send them by SMS or read them to customers with Text to Speech. This reduces your agents' workload and lets you serve customers faster.
Integrate with Your CRM
Collecting all information in a single pool is essential for management and quality control. AloTech lets your call center integrate with your CRM. With our Public APIs, you can pull reports, edit them as you like and integrate them into your system.
Integrate with Screen Recording Solutions
With evolving technology, an agent's KPIs can now cover not just communication with customers but also computer use and how accurately and quickly they complete the required tasks. With the screen recording software AloTech integrates with and its flexible API compatibility, you can start and stop screen recording on specific actions and keep these recordings in your own systems.
Easy Credit Card Integration with iyzico
With the iyzico integration, you can make your call center operation ready for credit card payments within minutes. Thanks to our partnership with iyzico, you can get started very quickly without disrupting your operation.
With its ease of use, its ability to quickly integrate all new technologies into our operations, and its friendly staff who support us 24/7 whenever we need them, AloTech is one of our best work partners.