CX Quality
AI-Powered Quality Management
Analyze every interaction with AI and give your agents automated, personalized coaching.
What Can You Do with CX Quality?
100% Evaluation
Analyze every agent interaction
Quality & Development Scores
Measure excellence and progress
Root Cause Analysis
Answer the "why" instantly
Resolution Quality
Measure agent performance
Progress Tracking
Monitor improvement over time.
Smart Coaching
Assign training modules instantly.
PRODUCT GUIDE
Explore the Product Guide
What Is CX Quality?
CX Quality is an AI-powered AloTech solution that evaluates how your agents communicate with customers.
By automatically reviewing every conversation, it measures whether agents follow the script, show empathy and solve problems effectively.
This lets you see your team's true performance clearly without listening to a single call.
Why CX Quality?
Traditional quality management processes create critical constraints that limit operational efficiency and the pace of improvement.
- With manual evaluation, only a very small share of customer interactions, as little as 1–5%, can be reviewed. This prevents comprehensive analysis and creates high staffing needs and significant operational costs.
CX Quality eliminates these and similar constraints entirely with 100% coverage and real-time analysis.
AI Evaluation That Helps You Master Every Interaction
With CX Quality, you can evaluate 100% of your interactions and avoid inconsistent assessments.
CX Quality, AloTech's newest AI product, automatically scores every interaction against the criteria you define to give you full operational visibility.
CX Quality Redefines Strategic Coaching
Focused on the unique needs of each agent, CX Quality delivers instant coaching content and actionable development plans that drive measurable progress across your operation.
Identify skill gaps in real time and guide your team.
Go Beyond Scoring!
Discover the "Why"
Go far beyond simple scoring and uncover the real "why" behind every performance issue with CX Quality.
With CX Quality, quickly pinpoint every root cause, from technical glitches to skill gaps.
Dynamic AI That Learns Your Brand Voice
CX Quality produces reliable quality scores with over 90% correlation to human evaluations and adapts instantly to changing brand criteria through feedback.
Reliable scores are clearly separated from new criteria that require human validation, so control stays with your experts.
Improve Your Quality Management Processes with CX Quality Today!
Use CX Quality to create real impact at every level of your operation.
From operations managers to team leads, and from quality specialists to agents, raise quality and performance together with AI-powered evaluation for everyone.
Discover the benefits of CX Quality!