As online shopping grows, the cargo industry is expanding rapidly, and call centers are where it interacts with customers most. One of the questions consumers ask most is ‘Where is my package?’ To keep happy the customers who try to reach you in many different ways for that answer, you can design the workflow that suits you best with AloTech.
Cargo Companies That Choose AloTech
Your Customers' Data Is Safe with AloTech
During delivery, field teams can contact customers without accessing their phone numbers, and customers can reach field teams through your call center infrastructure. This improves security for both your company and your customers.
Smart IVR System
With AloTech's Smart IVR feature, customers who want to reach you can check their shipment status using details such as their phone number or tracking number, without connecting to a call center agent, and Text to Speech (TTS) technology tells the caller where their shipment is. Based on the information customers provide, you can branch the IVR flow and transfer the call to the right agent.
Maximize Customer Satisfaction with Chatbot and Voicebot
Use AloTech's fast, no-code bot technology for voice and written communication in your cargo operations. Customers who want to reach you can check their shipment status with personal details such as their phone or tracking number, without connecting to an agent, and receive the information they need. You can also report on all of this data with AloTech.
Manage Missed Calls with Automated Calling
Send details of missed calls to the right people. These calls are automatically loaded into our dialer and managed according to the rules you set. Dialer calls can be created based on each missed call's category, and your agents can start calls by category. Get back quickly to customers who tried to reach you and increase customer satisfaction.
Track Your Branches in Detail!
Manage your branch network in different locations, and the users in each branch, from a single screen. If you wish, regional managers see only the branches that report to them, and branch managers see only their own branch, so branches cannot access one another's reports and performance figures. Meanwhile, the people you authorize can monitor the entire operation and access its reports regardless of branch.
AloTech to Manage All Your Customer Interactions
Route every call to the best available agent for each customer.
Listen to phone calls to spot coaching opportunities.
Access real-time and historical reports to improve your call center's daily operational efficiency and your key KPIs.
Track the performance of your field sales teams.
Use the features of your IVR flow to offer smart solutions both to customers who call you and to those you call.
Measure the service you provide and your agents' performance with quality management.
Automatically load missed calls into the dialer and create automatic callbacks.
For businesses serving customers across multiple locations, branches, stores or points of sale, monitor and manage scattered call traffic centrally.
Make sure calls that go unanswered at branches are handled in coordination with your call center.
AloTech is not tied to any single carrier and works with all SIP Trunk-compatible carriers in Türkiye and abroad.
During this difficult period of working from home, we thank AloTech for making life easier for our agents with its user-friendly screens and for our managers with its supervisor screens and easy reporting. We have many more projects to do together!