Telegram for Business: Multi-Chat Handling, Reporting
Social media and written communication tools are used more every day. With more than 500 million users, Telegram holds an important place among these messaging apps. With the AloTech and Telegram integration, you can answer messages sent to your Telegram account from a single platform. With AloTech, you too can serve customers who prefer Telegram and improve your customer experience.
Advanced Chat Welcome Menus
With AloTech’s Telegram integration, you can build flows for incoming chats, just like the interactive voice response system (IVR) for incoming calls. With our system called ICR (Interactive Chat Response), you can distribute incoming chats based on various conditions such as agent skills or the number of chats being handled. Through integrations, you can view your customers’ information in CRM and provide your customers with the most suitable service.
Offer Your Customers a Personalized Experience
With the AloTech Telegram integration, you can send your customers automatic opening and closing messages and keep them informed. With CRM integration, you can use your customers’ names when informing them automatically. With self-service, you can serve customers 24/7 without an agent and handle requests outside business hours too.
Handling Multiple Chats
With AloTech’s Telegram integration, your agents can handle multiple chats at the same time, and managers can set real-time chat limits for their agents. Unlike voice channels, written channels let an agent talk to multiple customers at once; with the AloTech Platform you can manage these channels from a single screen and increase efficiency by keeping your agents from switching between different screens.
Reporting
With the AloTech Platform, you can access your agents’ chat records with customers in real time and also review past conversations. You can view active chats in real time on the supervisor screen, access past chat records on the reporting screen and evaluate them. You can track agents’ chat performance and share feedback with them using AloTech Quality Evaluation Forms.
Chat Across Different Platforms
With Webchat, Telegram, WhatsApp Business and Facebook Messenger integrations, you can handle and evaluate chats from all your written channels with the AloTech cloud call center system on a single screen. With the chat flows you create, you can distribute chats to agents based on their skills, by channel or in turn, and report on each channel separately. Reporting gives you statistics on your written channels so you can measure efficiency.
As the Biruni Laboratuvarı family, we manage all our call processes with AloTech’s cloud technology. We thank AloTech for the quick setup, ease of use, user-friendly interfaces and its solution-oriented support team available 24/7.
Frequently Asked Questions
Telegram Business is a Telegram account that businesses can use to interact with their customers, do marketing and promote their services. This account offers a toolset with many functions and is an ideal communication channel, especially for small businesses.
A Telegram Business account lets you create a profile with your business name and logo, send direct messages, set up automatic reply messages, create polls and surveys, create on-demand messages and much more.
This account helps you build a closer relationship with your business’s customers and lets you communicate with them in a more personal way. Telegram Business is also a convenient option for businesses because it is a free service.
Telegram lets businesses communicate directly with their customers and respond to them quickly. Telegram for businesses helps companies manage customer support, marketing and promotional activities, polls and surveys, payments, community building and other activities.
Businesses can carry out a range of functions using Telegram Business accounts. These include direct messaging, setting up automatic reply messages, creating polls and surveys, creating on-demand messages, creating and managing groups, creating and managing channels, managing memberships and processing payments.
Telegram is especially useful for helping businesses provide customer service. Businesses can increase customer satisfaction by responding instantly to customer questions and issues. They can also use Telegram Business accounts to give customers up-to-date information about products, services and promotions.
Telegram for businesses offers a fast and effective communication channel. By connecting directly with customers, businesses can offer a more personal experience and better understand customers’ needs and wishes. This can help businesses build a more loyal customer base and contribute to their growth in the long term.
Telegram Business offers many features businesses can use to interact with their customers, do marketing and promote their services. Designed around businesses’ needs, Telegram Business has the following features:
Profile Creation: In Telegram Business accounts, you can create a profile that includes your business’s name, logo and description.
Direct Messaging: You can message your customers directly and answer their questions instantly.
Automatic Reply Messages: With automatic reply messages set up specifically for your business, you can instantly answer your customers’ frequently asked questions.
Polls and Surveys: You can create polls and surveys to collect feedback from your customers.
On-Demand Messages: With on-demand messages set up specifically for your business, you can let customers message you using a specific word or phrase.
Groups: Telegram Business accounts let you create and manage groups for your customers. These groups let you interact directly with your customers and discuss different topics with them.
Channels: You can create channels for your business and share up-to-date information and news with your customers through them.
Membership Management: Telegram Business accounts let you manage your customers’ memberships. This way, you can offer your customers special offers and discounts.
Payments: Telegram Business accounts can let your customers make payments. This way, you can increase sales for your business.
Telegram Business offers a range of features that help businesses build closer relationships with their customers and provide a better customer experience.
Telegram offers a range of benefits that help businesses build closer relationships with their customers and provide a better customer experience. Some of the benefits of using Telegram for businesses are:
Fast and Effective Communication: Telegram lets you communicate directly with customers and helps you respond to them quickly and effectively.
Customer Service: Telegram Business accounts help businesses provide customer service. You can increase customer satisfaction by responding to your customers instantly.
A More Personal Experience: Telegram Business accounts help businesses offer their customers a more personal experience. By sending direct messages to your customers, you can better understand their needs and wishes.
Marketing and Promotion: Telegram Business accounts let businesses promote and market their products and services. By creating channels and groups, you can provide your customers with up-to-date information and promotions.
Collecting Feedback: Telegram Business accounts let businesses collect feedback from their customers. By creating polls and surveys, you can measure customer satisfaction and take the steps needed to improve your business.
Mobile-Friendly: Because Telegram is an app designed for use on mobile devices, you can connect directly with your customers. This lets you respond to your customers’ requests instantly.
Secure Communication: Telegram uses end-to-end encryption technology to let businesses communicate securely with their customers. This keeps your customers’ personal information and data safe.
Telegram offers a range of benefits that help businesses build better relationships with their customers, communicate quickly and effectively, and promote their products and services.
Telegram Business helps businesses provide customer service. Businesses can improve their customer service using Telegram Business accounts. Here are some tips for improving customer service with Telegram Business:
Respond Quickly: Reply to your customers’ messages as soon as possible. Responding to customer requests quickly and effectively increases customer satisfaction.
Create Automatic Replies: Telegram Business lets businesses create automatic replies. For example, by creating automatic replies to frequently asked questions, you can respond to your customers quickly.
Label Messages: By labeling messages in your Telegram Business account, you can respond faster to your customers’ issues or requests. For example, you can use labels such as “Priority”, “Return” or “Support”.
Create Channels: You can create channels so your business’s customers stay informed about news and your products. Using these channels, you can help your customers keep up with the latest information.
Get Customer Feedback: By getting feedback from your customers, you can take the steps needed to improve your business. You can learn your customers’ opinions by creating polls or surveys in your Telegram Business account.
Use Professional Language: By using professional language with your customers in your Telegram Business account, you can increase your business’s credibility and reputation. Using respectful and understanding language with your customers increases customer satisfaction.
Make Communication Secure: Telegram uses end-to-end encryption technology to let businesses communicate securely with their customers. This keeps your customers’ personal information and data safe.
By improving your customer service with Telegram Business, you can build a closer relationship with your customers. By increasing your business’s customer satisfaction, you can drive customer loyalty and business growth.