Under the KVKK (Turkish Personal Data Protection Law), every company has obligations for protecting personal data. To meet these obligations, companies must keep their customers' personal data confidential on every channel they use to communicate with them. That is why call center solutions that take data security into account and meet customers' needs within these obligations are preferred. AloTech, a call center platform that generates 500 million minutes a year, encrypts call recordings end to end and helps its customers serve in compliance with KVKK.
Which carriers does AloTech work with?
AloTech offers its customers next-generation call center technology that is easy to use, and also makes it easy to work with carriers that provide corporate number services. With the method called "SIP Trunk", a carrier connection is established and you can easily communicate using the number you want. You can work with any SIP Trunk-compatible domestic or international carrier and run your operation without being tied to a single carrier.
Can I switch to AloTech without changing my current number?
Thanks to its technical infrastructure and fast setup, AloTech helps you move your call center to AloTech without any number change process. You can easily switch to AloTech while keeping your current number, the one your customers already know.
What is this no-commitment, pay-as-you-go model?
Call center operations can go through periods of growth or shrinkage to keep up with customer needs. During growth, a budget must be set aside for call center investment, while during shrinkage, purchased licenses can sit idle. For this reason, call centers that use traditional solutions have to manage many risk factors at certain times. AloTech, which offers call center services on a pay-as-you-go model, helps you serve your customers without any investment, hardware or license costs. Choose AloTech for your call center and easily manage growth and shrinkage periods by paying only for what you use.
Can you tell me more about your integration capabilities?
With open API support and a web-service-compatible infrastructure, AloTech offers an integration-ready platform, so you can integrate any business application you want into your call center. And you are not limited to voice channels: you can also integrate messaging channels, benefit from omnichannel communication and save on operational costs.
What are the advantages of AloTech running in the cloud?
Call centers using traditional call center technologies have to bear hardware, software, license and ongoing maintenance costs during setup or migration. On top of that, many processes such as cabling and device installation require IT effort and create operational workload in later phases of the project. With AloTech cloud call center technologies, you can reduce all ongoing costs such as software, licensing, maintenance and repair to zero and save on your call center budget. Choose AloTech Cloud Call Center technologies to serve your customers 24/7 without interruption on an end-to-end scalable platform with zero investment cost.
Can you tell me a bit more about the differences between the packages?
AloTech offers 3 different packages so you can get the service that best fits your needs. With the "Cloud Call Center + Written Communication" package, you can use all the technologies AloTech has developed for voice and written channels. With the "Cloud Call Center Written Communication" package, you can use ICR and automated chat features on your written channels (excluding voice and bot channels) and serve your customers through messaging for many different units, such as taking orders or logging complaints via chat. With our "ChatBot + VoiceBot" package, you can use our bot technology on voice and chat channels for your customers' most frequent topics and handle requests automatically without the need to talk to an agent.
How does the demo process work?
If you are curious about how you can use AloTech technology in your operation and want to explore our product features, you can request a demo by filling out the form. Our expert teams will set up the configuration you request and make your demo account available as soon as possible.