Omnichannel Communication for Call Centers
Your customers can interact with your company via phone calls, live chat, WhatsApp or social media channels. AloTech brings all of these channels together on a single platform and lets agents manage all their interactions from one screen, without switching between screens.
Let Your Customers Reach You on the Channels They Prefer
Omnichannel Solutions
Manage written channel interactions from a single interface and increase agent productivity.
Leave the most repetitive tasks to bots and let agents focus on delighting customers.
Easily engage with your customers through the WhatsApp Business integration, the enterprise solution of WhatsApp, which has more than 1.5 billion active users in over 180 countries.
The AloTech – Facebook integration lets you handle messages sent to your business page on a single platform.
Our Self-Service system is an IVR feature that lets customers resolve their requests with keypad options, without ever being connected to an agent.
Voice communication is a must for most call centers. Offer your customers fast, smart solutions with intelligent call routing, IVR and voice bots.
Connect your customers to your agents with one click from your website, without an operator, and make a difference in customer experience.