Manage large-scale operations in the energy industry with ease using AloTech. Integrate with CRM software to serve your broad customer portfolio, and manage customer details and past transactions on a single platform. Offer customers secure payment over the phone with virtual POS integrations. Keep all of your operation's data on a single platform and report on it whenever you need.
Energy Companies That Choose AloTech
CRM Integrations
AloTech is built to integrate easily with many globally used CRM platforms and with in-house business software. Run the CRM software you already use together with AloTech to bring caller details up on your call center staff's screens, and call any contact from your CRM with a single click using Click to Call. Improve customer experience while reducing call volume across your operation.
Flexible Headcount
AloTech helps you deliver the same high-quality customer experience across all your locations and agencies, improve consistency and reduce costs. Manage offices in different locations from a single platform and, if you wish, keep each branch's reports separate so branches cannot see one another's operations. Thanks to AloTech's mobile app integrations, customers can reach your field staff anytime, anywhere, while your agents handle customer requests. Being easier to reach is one of the most important ways to build your customers' trust in your company.
Online Payment with Virtual POS
AloTech's Iyzico integration lets you offer customers a fast and secure way to pay. Taking payments over the phone with a virtual POS speeds up your sales process and also strengthens trust in your business. Use this technology to accelerate sales and make sure you get paid on time.
Automated Calls and Reporting
With AloTech, you can set up automated calls for any notification you need. Monitor these calls live from the supervisor screen and see call details in our reporting module. With AloTech's Click to Call feature, simply click a phone number saved in a contact record in your CRM to start a call, with no extra steps.
Agent Portfolios
With the last-agent transfer and preferred-agent queue steps in your IVR, callers can be connected to the agent they last spoke with. This gives customers a personalized experience with the agent of their choice. You can also assign different regions or lists to each agent and run your sales, marketing or support operations the way you design them. Your field staff can use AloTech's mobile solutions, so you can view all data from both office and field employees on a single platform.
AloTech to Manage All Your Customer Interactions
Route every call to the best available agent for each customer.
Find out how satisfied customers are with the service they receive.
Access real-time and historical reports to improve your call center's daily operational efficiency and your key KPIs.
Offer self-service channels that cut the time both agents and callers spend on the phone.
Your call center is always secure, with up-to-date security measures maintained by expert engineers.
With its flexible reporting capabilities, AloTech gives your call center management software. Run your call center on AloTech's infrastructure and expand your reporting capabilities.
Integrate AloTech with your business software and send SMS messages for the queries you choose.
Manage VIP or segmented customers by phone number or code through a web service.
For businesses serving customers across multiple locations, branches, stores or points of sale, monitor and manage scattered call traffic centrally.
Greet customers based on their contact record and segment in the business software you have integrated with AloTech.
Serve customers in their own language without interruption, with text-to-speech that supports more than 40 languages.
AloTech is not tied to any single carrier and works with all SIP Trunk-compatible carriers in Türkiye and abroad.
We thank AloTech for its user-friendly interface, its flexible structure, the way it let us move from a traditional setup to an innovative one, and its wonderful team. We still have a lot more to do together.