E-commerce is one of the industries where customer experience and satisfaction matter most, and AloTech helps you raise the quality of the service you deliver. Increase your brand value and operational efficiency with Self-Service IVR, dialer calls, multichannel communication and CRM integrations.
E-Commerce Companies That Choose AloTech
Fast Scaling
Call center volumes rise and fall with the seasons. On special days, you may need to add agents to your operation or bring in outsourced support. With AloTech, every user account is in your hands. You decide agents' accounts and permissions, and which channels they handle based on their expertise. Best of all, there is no upfront investment: you simply pay as you go. Scale up for peak periods yourself, keep everything under control and reduce users again whenever you like.
Manage Operations in Different Locations from a Single Platform
Simply sign in from your browser at the web address we give you, using your email address and password. Once signed in, each user sees the modules their permissions allow and can quickly answer calls in AloTech, access reports or monitor the call center operation live from supervisor screens. All data is stored on a single platform, and you get every one of these features without any hardware, installation or plug-ins.
Fast Solutions to Customer Issues
Easily integrate AloTech with the CRM software you use and bring caller details up on your agents' screens. Boost agent productivity and customer satisfaction by handling everything on a single screen. With our Self-Service IVR feature, you can share information such as order and shipping status with customers without connecting them to an agent. Manage your operation better with value-added services such as SMS sending, a VIP customer line and prioritizing customers who call more than once a day. Track all of this in real time and report on it whenever you like.
Number Masking
Keep data secure in calls between your customers and employees with number masking. With AloTech's number masking feature, your employees see customers' phone numbers in masked form, in line with KVKK. Protect the privacy of personal data and give your customers a secure way to communicate.
Smart IVR
With AloTech, you can design and launch the flow that best fits your requests and needs. Our Smart IVR and AI features let you offer customers easy solutions while increasing your productivity and customer satisfaction. Customers who want to reach you can check their shipment status using details such as their phone number or tracking number, without connecting to a call center agent, and Text to Speech (TTS) technology tells the caller where their shipment is. On top of that, AloTech's Iyzico integration lets you offer customers a fast and secure way to pay.
AloTech to Manage All Your Customer Interactions
Handle customer requests seamlessly across every communication channel and view reports for all channels on a single screen.
Offer self-service channels that cut the time both agents and callers spend on the phone.
Reach customers on the channel they prefer with the WhatsApp Business integration, WhatsApp's solution for businesses, used by more than 1.5 billion active users in over 180 countries.
Minimize your customers' privacy concerns with number masking and give them a call center experience they can trust.
Use the features of your IVR flow to offer smart solutions both to customers who call you and to those you call.
Manage changes in agent headcount driven by special days, seasonal peaks or outsourced support with AloTech's flexible software and billing.
Make payment easy for your customers and reach your sales and collection targets more easily.
Measure the service you provide and your agents' performance with quality management.
Automatically load missed calls into the dialer and create automatic callbacks.
Analyze conversations between your marketplace partners and your customers.
With its innovative, solution-oriented approach, we always feel AloTech's support by our side. Strong technology and an experienced team are at the heart of the projects we deliver. Thanks to how well they adapt to changing conditions, we enjoy a truly rewarding partnership. Thank you, AloTech!”