When passengers run into a problem, want to change their travel plans or need information, they expect to reach your company and get support as quickly as possible. With AloTech's fast and reliable system, you can offer passengers omnichannel communication, raising both customer satisfaction and trust in your company.
Airline and Transportation Companies That Choose AloTech
Fast Payment with Virtual POS
Give passengers who want to pay online an easy and secure payment option with virtual POS integrations. Agents can take payments on a single screen, and you can report on this data in the AloTech platform.
Manage Your Travel Agencies Like a Call Center
With AloTech, you can manage travel agencies in different locations from a single platform. If you wish, keep each agency's reports separate so agencies cannot see one another's operations, ensuring information security between them. Track sales in real time or access historical target data such as reach and call answer rates.
Self-Service IVR
With our Self-Service IVR feature, customers can request information, look up a ticket number, or buy or change a ticket without being connected to an agent. Integrate the SMS packages from your carrier with AloTech and send customers informational SMS messages through the IVR. This reduces the workload on your call center and agents, and can even cut the number of customers waiting in line.
Manage Your CRM on a Single Screen with AloTech
Integrate your CRM software with the AloTech platform and manage your operation from a single screen. Call center staff can handle every customer request, such as buying or changing a ticket, quickly and easily, boosting your call center's efficiency and your agents' performance.
Manage Flexible Working Hours
AloTech's remote work option makes shift management easier. Plan agent shifts around your operation's busiest hours and track them in real time. And with our 24/7 support team, you can ask for information and get help with anything you need at any hour of the day.
AloTech to Manage All Your Customer Interactions
Route every call to the best available agent for each customer.
Listen to phone calls to spot coaching opportunities.
Handle customer requests seamlessly across every communication channel and view reports for all channels on a single screen.
Offer self-service channels that cut the time both agents and callers spend on the phone.
Make efficient calls without agents for satisfaction surveys, informational announcements and campaigns.
Measure the service you provide and your agents' performance with quality management.
Automatically load missed calls into the dialer and create automatic callbacks.
Make sure calls that go unanswered at branches are handled in coordination with your call center.
Thanks to AloTech, we run our operations across different locations quickly, easily and smoothly. With its easy-to-use interface and fast access to reports, we are extremely happy with AloTech. Many thanks to their wonderful support team.