Transportation is a big part of everyday life, and instead of going to an office with their questions and requests, passengers now prefer the faster option: the call center. With AloTech, you too can give customers high-quality, reliable service for these needs.
Transportation Companies That Choose AloTech
Track Customer Satisfaction
With AloTech, you can automatically start a survey call or send an SMS to customers to evaluate their satisfaction. See satisfaction survey details on our reporting screens and use that data to improve your operation.
Build Self-Service Flows
AloTech's infrastructure lets you serve customers 24/7 through self-service on the phone, in your mobile app and on your website. Offer fast, effective solutions while reducing your contact center's call load. Self-service flows improve customer experience, raise your brand value and strengthen customers' loyalty to your company.
Let Customers Reach You on Different Channels
With AloTech, customers can reach your agents by phone, web chat, WhatsApp chat or Telegram chat, and agents manage requests from all these channels on a single screen. Respond to requests quickly while giving agents a comfortable working environment that keeps their motivation high.
Switch to Remote Work with Ease
With AloTech, you can set up call flows, welcome announcements, IVR and voicemail settings and new team members remotely with ease. Manage your business from anywhere, on any device, with minimal effort, and let your whole team work wherever they feel most comfortable.
Raise Service Quality with Integrations
AloTech is cloud-based and integrates with many CRMs. Whether you are tracking the status of a request or offering a solution or package, you can access all your customer data in a single interface. Connect the dots between data in your CRM, website, sales and service systems to build a complete picture of every customer. If your organization needs a custom integration, AloTech's open API platform makes it easy to tailor your integrations.
AloTech to Manage All Your Customer Interactions
Listen to phone calls to spot coaching opportunities.
Handle customer requests seamlessly across every communication channel and view reports for all channels on a single screen.
Reach a high service level with redundant, scalable infrastructure.
Reach customers on the channel they prefer with the WhatsApp Business integration, WhatsApp's solution for businesses, used by more than 1.5 billion active users in over 180 countries.
Make efficient calls without agents for satisfaction surveys, informational announcements and campaigns.
Track the performance of your field sales teams.
Manage changes in agent headcount driven by special days, seasonal peaks or outsourced support with AloTech's flexible software and billing.
Manage VIP or segmented customers by phone number or code through a web service.
Bring operations in different locations together under one roof. From a single screen, you can assign separate numbers and design scenarios for each one.
Identify every area for improvement in your call center with customized reports, dashboard and wallboard options.
We chose AloTech for its fast setup and integration, the solution-oriented support we always get from its expert team, its clear, easy-to-understand interface and a reporting system that fits our needs.