AloTech's technology infrastructure lets you put the call center solution that suits you best into action. Deliver faster solutions and improve customer experience with IVR, ACD, TTS, SR and bots, and raise call center efficiency with quality and survey tools. AloTech uses WebRTC and VoIP technologies, and its flexible APIs let you integrate with the other tools you use.
Technology Companies That Choose AloTech
CRM Integrations
In addition to its existing CRM integrations, AloTech gives you the flexibility to integrate with your own CRM infrastructure. With CRM integrations, you can use contact and call management, move AloTech reports into your CRM, call with a single click and open contact records for calls. Ready-made APIs also let you automate many of your processes.
Inbound Call Management
For inbound call management, AloTech offers many features such as customized IVR, queue-based routing, text-to-speech, automatic call distribution, routing to a preferred agent and VIP customer service. Increase customer loyalty to your company and raise your service quality.
Outbound Call Management and Dialer
With Predictive and IVR Dialer features, you can run campaign, sales, collection and survey calls automatically and increase your efficiency. Because AloTech integrates with CRM systems, you can view customer details before a call and update them afterward.
Online Payment with Virtual POS
AloTech's Iyzico integration lets you offer customers a fast and secure way to pay. Taking payments over the phone with a virtual POS speeds up your sales process and also strengthens trust in your business. Use these benefits of our technology to accelerate sales and show what you can do.
AloTech Written Communication Channels
Make it easy for customers to reach you through written channels with AloTech Web Chat, WhatsApp chat, Telegram chat and Facebook chat. Use interactive chat distribution and chat routing menus within your chats. Agents can handle several chats at once and deliver fast solutions to customers, and you can access the details of every chat your agents handle from the chat reports screen in the platform.
AloTech to Manage All Your Customer Interactions
Identify every area for improvement in your call center with customized reports, dashboard and wallboard options.
Use the voice channel to let your devices in the field work together with third-party software.
Greet customers based on their contact record and segment in the business software you have integrated with AloTech.
Manage VIP or segmented customers by phone number or code through a web service.
Integrate AloTech with your business software and send SMS messages for the queries you choose.
Use the features of your IVR flow to offer smart solutions both to customers who call you and to those you call.
With its flexible reporting capabilities, AloTech gives your call center management software. Run your call center on AloTech's infrastructure and expand your reporting capabilities.
Use the power of AI to improve your customer satisfaction scores.
Listen to phone calls to spot coaching opportunities.
At the BluTV Customer Contact Center, AloTech supports our developments and our customer communication thanks to its solution-oriented, innovative approach, an interface that improves the employee experience, cloud technology that fits remote working, easy integration with new technologies and 24/7 support.