Your call center and internal users can talk to each other over extensions and transfer calls. You can receive calls on your company number without channel limits. From the welcome menu, you can send SMS messages to customers who reach you, based on their needs. You can also use your IP phones integrated with the call center and easily access reports and call recordings of calls made over IP phones.
Welcome Menu
Customers who reach your PBX are greeted by an interactive voice response system tailored to your operation. Callers can dial an extension to connect directly to the person they want, or reach the right people through the welcome menu options. While they wait, you can play your company's hold music and distribute the call to your teams simultaneously or in sequence.
Reporting and Call Recording
You can see in real time which extension called which number and for how long. This way, you can always track calls by department, by branch or with your customers. Through our APIs, you can transfer these reports to the CRM or custom reporting systems you use and analyze your call traffic data against your existing data. With the call recording feature, you can record all incoming and outgoing calls as well as internal calls between departments, and easily access the recordings from the AloTech interface whenever you need them.
Call Transfer
With your IP phones, you can work independently of location, make internal calls easily even from different countries and transfer calls between each other. Your call center and IP phone users share the same platform, so they can transfer calls to each other or easily add a second person to an ongoing call.
Fast Setup, Easy Management
Traditional PBX technologies come with many cost items such as hardware, software, cabling, connections, installation and maintenance contracts. With AloTech's Cloud PBX technology, an internet connection is all you need to use IP phones. If you change locations, you can start using the phone right away once it has power and an internet connection.
Different Solutions for Different Locations
You can bring your locations in different cities together under one roof and track them. Setting up a different number or different scenarios for each city is very easy. You can also separate operations in different locations and teams, and track and evaluate them by location. You can grant outbound call permissions per extension, branch or department. For example, one team can make only internal calls while other teams can make all calls, including international ones.
You can easily measure the performance of your agents serving from home.
Frequently Asked Questions
An IP phone is a type of phone that provides voice communication over the internet. These phones work by digitally encoding voice and sending it over the IP protocol. This makes it possible to talk with anyone in the world over the internet at lower cost and with higher sound quality.
IP phones have many advantages over traditional phone lines. For example, an IP phone only needs an internet connection, while traditional phone lines require a separate line to be installed. IP phones are also more flexible than traditional phone lines, so they can offer features such as multiple lines, voicemail and different call forwarding options.
IP phones are used for voice communication over the internet. They are designed to carry voice over the Internet Protocol (IP). From anywhere with an internet connection, you can call another IP phone or a traditional phone line anywhere in the world.
IP phones have many advantages. Here are some examples of what IP phones do:
Lower Costs: IP phones cost less than traditional phone lines. This matters especially for long-distance communication such as long-distance or international calls.
Sound Quality: IP phones provide higher sound quality, which means clearer communication.
Flexibility: IP phones are more flexible than traditional phone lines. They offer features such as multiple lines, voicemail and different call forwarding options.
Mobility: IP phones can be used anywhere with an internet connection. This is a big advantage for modern ways of working such as mobility and remote work.
Remote Work: IP phones are used in many remote work models. They let employees make business calls even while working from home or remote locations.
IP phones work over the Internet Protocol (IP). This means voice is digitally encoded and sent over the internet. Here is how IP phones work in more detail:
Voice Encoding: The voice signal picked up by the IP phone's microphone is digitally encoded. This encoding converts the voice signal into digital data.
Internet Protocol: The digital voice data is packaged using the Internet Protocol (IP) and sent over the internet. This routes the data toward its destination.
Routing: Data packets are routed from the sender to the receiver. IP phones can connect to traditional phone lines as well as to other IP phones.
Voice Playback: The receiver gets the data packets and converts them back into digital audio signals. These signals are heard through the speaker of the receiver's IP phone.
The key difference between IP phones and other phones is that voice is digitally encoded and sent over the internet. This brings advantages such as higher sound quality and lower costs.
IP phone technology has many benefits. Here are some of the most important:
Lower costs: IP phones cost less than traditional phone lines. This is a major advantage for expensive calls such as long-distance or international calls.
Flexibility: IP phones are more flexible than traditional phone lines. They offer features such as multiple lines, voicemail and different call forwarding options.
Higher sound quality: IP phones provide higher sound quality, which means clearer and more understandable communication.
Mobility: IP phones can be used anywhere with an internet connection. This is a big advantage for modern ways of working such as mobility and remote work.
Remote work: IP phones are used in many remote work models. They let employees make business calls even while working from home or remote locations.
Easy management: IP phone systems can be managed easily through a central management interface. This is an important advantage for large businesses.
More features: IP phones offer more features than traditional phone lines, such as call forwarding, call hold and call blocking.
For these reasons, IP phone technology is an important communication tool for modern businesses and home users.
VoIP (Voice over Internet Protocol) and IP phones are both technologies used for voice communication over the internet. However, there are some key differences between them:
VoIP is a communication protocol, while an IP phone is a device: VoIP is a protocol used for voice communication over the internet. An IP phone is a phone that uses VoIP technology.
IP phones are physical devices: IP phones are physical devices used for voice communication over the internet. Like traditional phones, they can be placed on a desk or mounted on a wall.
VoIP can also be used on computers or smartphones: VoIP is a technology that works on computers and smartphones. This lets users make voice or video calls over the internet with any VoIP application.
VoIP is a more flexible and customizable solution: VoIP is more customizable than traditional phone lines. IP phones may have more limited features, while VoIP solutions can offer many features and more flexibility.
VoIP is usually lower cost: VoIP usually costs less than traditional phone lines. This is a major advantage especially for long-distance or international calls.
In short, VoIP is a communication protocol that can be used on many different devices, while an IP phone is a device and can only be used as that device. VoIP is more flexible, customizable and lower cost, while IP phones have more limited features.