IVR Dialer
With AloTech’s IVR Dialer feature, you can call predefined contact lists without agents. IVR Dialer reaches customers while reducing your agents’ workload, simplifies your operation and increases efficiency. With the AloTech IVR Dialer feature, you can quickly call your lists and deliver the information you want to share with your customers.
Customer Satisfaction
With the AloTech IVR Dialer feature, you can measure customer satisfaction. You can create automated satisfaction survey calls for your customers after the service you provide and access the survey result reports in AloTech. With the satisfaction survey report, you can identify the areas you need to improve and take action on them to increase efficiency.
Informational Announcements
With AloTech IVR Dialer, you can play announcements that fit your promotional goals, share information and create reminders for your customers. You can use the IVR Dialer and Predictive Dialer features in your marketing activities and inform your customers about your campaigns. Customers who accept your campaign or want to talk to an agent can be transferred to the relevant teams. This reduces your call center’s operational load while increasing customer satisfaction.
Increase Operational Efficiency
With the AloTech IVR Dialer feature, you can share information without agents. Compared with calls handled by agents, you save time for both your customers and your operation and reduce your call center’s workload. For example, when you want to inform customers about a campaign, you can use announcements to ask whether they would like to hear about it, then inform those who agree through an announcement or an agent.
Campaign Management
With AloTech technology, you can customize calling rules for the lists you create. You can set how many more times and at what intervals unreached numbers are called during the day, so your calls follow your goals. You can track the performance of your calls on AloTech’s live monitoring screens. Inbound call management and outbound call management can be run most efficiently with the interactive voice response system.
Multiple List Upload Options
With AloTech technology, you can upload the lists to be called in CSV format or transfer them from your CRM software via API. By quickly uploading your lists from your CRM, you can easily reach customers in different categories. With AloTech technology, you can also automate your missed calls with the dialer feature and create a separate list for them. You can automatically call the customers you want to reach about different topics with different lists and calling rules.
The privilege of flawless service, with quality, fast communication options and variety.
Frequently Asked Questions
IVR Dialer is short for Interactive Voice Response Dialer and is an automated calling system. An IVR Dialer sends voice or text messages in bulk and includes interactive voice response (IVR). It is used to manage high-volume call operations across many sectors, such as call centers, financial services, telecommunications, retail and the public sector.
An IVR Dialer can automatically call customers to deliver a pre-recorded message, or offer a set of options to collect information on a specific topic. It can interact with customers without human intervention and increase customer satisfaction.
An IVR Dialer is used to play a pre-recorded voice message or offer a set of options to collect information on a specific topic. It works in the following steps:
Data Preparation: First, the data for the IVR Dialer is prepared. In this step, the voice messages to be loaded into the IVR Dialer are prepared, and the data for the numbers to be called, such as names and phone numbers, is loaded into a database.
Importing Customer Data: Once data preparation is complete, customer data is loaded into the IVR Dialer system.
Calling: The IVR Dialer automatically calls the predefined numbers. During the call, the customer hears a voice message or is offered a set of options.
Customer Response: When the customer listens to a voice message or chooses one of the options, the IVR Dialer records the response.
Results: The IVR Dialer records customer responses, and this data is then loaded into the business’s database.
An IVR Dialer helps businesses interact with their customers and respond to their requests quickly. Thanks to automated calling, businesses can also interact with customers more efficiently and run their call center more efficiently.
Some features of an IVR Dialer are:
Automated Calling: An IVR Dialer can automatically call predefined numbers. This helps businesses interact with their customers faster and more efficiently.
Voice Messages: An IVR Dialer can play pre-recorded voice messages. This lets businesses deliver a prepared message to their customers.
Options Menu: An IVR Dialer can offer customers a set of options. By choosing an option, customers help the business collect information on a specific topic.
Call Routing: An IVR Dialer can route customers to a specific section or department. This makes call center management more effective for businesses.
Multilingual Support: An IVR Dialer can offer support in more than one language. This is useful for businesses serving international customers.
Reporting: An IVR Dialer records customer responses, and this data is then loaded into the business’s database. This way, businesses can track customer behavior and offer better service.
An IVR Dialer helps businesses interact with their customers and respond to their requests quickly. Thanks to automated calling, businesses can also interact with customers more efficiently and run their call center more efficiently.
An IVR Dialer can be used in the following cases:
Customer Service: Businesses can manage customer service effectively with an IVR Dialer. Customers can solve their issues by choosing from a menu of options, or be routed directly to a customer service agent.
Surveys: An IVR Dialer can automatically call customers for surveys or feedback. This helps businesses measure customer satisfaction and improve their services.
Bill Collection: An IVR Dialer can automatically call customers about billing information. This helps businesses automate bill collection.
Appointment Reminders: Businesses can use an IVR Dialer to automatically call customers with appointment reminders. This helps businesses reduce cancellations and increase efficiency.
Sales and Marketing: An IVR Dialer lets businesses automatically call customers to promote their products and services. This helps businesses reach more potential customers and increase sales.
An IVR Dialer helps businesses interact with their customers more efficiently and makes call center management more effective.
IVR Dialer and Predictive Dialer are both tools that offer automated calling solutions for call centers. However, there are some differences between them. Here are the differences between an IVR Dialer and a Predictive Dialer:
An IVR Dialer lets customers choose from a menu. This makes it easier for customers to interact with the business. A Predictive Dialer, on the other hand, calls customers directly and connects them with the business.
An IVR Dialer can route customers’ issues or requests directly to an agent. This helps customers find solutions faster. A Predictive Dialer matches customers with an available agent.
An IVR Dialer lets customers give feedback about the business. A Predictive Dialer does not offer a dedicated interface for feedback.
An IVR Dialer can be used to send customers automated messages or reminders. A Predictive Dialer can only be used to call customers directly.
An IVR Dialer is a tool that lets customers start the calling process. A Predictive Dialer manages the entire process of calling customers automatically.
IVR Dialer and Predictive Dialer are tools with different functions. It is important to decide which tool to use based on your business needs.