You can support your customers’ instant questions about your products or services through the chat channel. AloTech Web Chat lets your customers reach you through your website. It reduces the load on your call center operation while increasing the likelihood of winning potential customers. By building better relationships with your customers, you can increase satisfaction and offer a service that meets their requests instantly.

Chat

A new-generation customer experience with written communication channels

Build Your Omnichannel Call Center with AloTech’s Chat Solutions.

Our AI-Powered Chat Solutions

Be reachable on popular communication channels

WebChat

Communicate easily through your website

Facebook Messenger

Handle requests coming through Facebook

Instagram Messenger

Engage with your customers on Instagram

Handle customer requests via Telegram

ICR

Build your communication flows with ICR in written communication

Request Management on a Single Screen

Your customers now ask for support across multiple channels. Their expectations from brands are clear: fast, consistent and seamless communication.

AloTech integrates all chat channels with its call center infrastructure to deliver a true omnichannel customer experience.

Provide Fast 24/7 Support over WhatsApp.

Create a professional communication channel for your business with AloTech’s WhatsApp Business API integration. Incoming messages land on your call center screen, can be answered automatically by a chatbot and can be transferred directly to agents through smart routing. Order notifications, campaigns and reminders can be sent proactively with template messages.

Turn Engagement into Opportunity with Instagram DMs

With AloTech’s Instagram integration, DMs, comments and interactions become part of your call center operation. Automated reply scenarios ensure an instant first response, and agents see the full conversation history to give personalized answers.

Social media interactions become measurable, manageable and convertible into sales. And all conversations can be managed easily on the AloTech screen.

Corporate, Instant Support with Facebook Messenger

Messages coming through Facebook Messenger are also managed centrally on the AloTech platform. With chatbot-powered automation, frequently asked questions are answered instantly and complex requests are routed to the right agent.

All conversations are recorded, and operational efficiency is increased with performance reporting. Instead of scattered social media messages, you get a controllable, trackable and reportable communication process.

AI-Powered Chat Flows Tailored to You

With AloTech’s AI technologies, you can integrate automated reply flows into your written communication channels. With flows tailored to you, you can provide 24/7 support to your customers and speed up resolution.

With ICR (Interactive Chat Response), you can build your own flows. You can define branches for topics such as sales, support, shipment tracking and orders, and route customers in the most suitable way based on their choices.

Multiple Request Management, Performance Tracking on a Single Screen

With AloTech, you can easily manage multiple chat requests on a single screen.

You can easily respond to customer requests from all your written communication channels on the AloTech screen and track performance in real time.

Your Business on Every Channel, All Channels on a Single Screen with AloTech!

No matter which channel your customer uses to reach you, AloTech combines all conversations into a single customer history.

WhatsApp, Instagram, Messenger or a call… Your agents see every touchpoint on the same screen and deliver a seamless experience. Manage your voice and written communication channels easily on a single platform now. Discover AloTech’s new-generation communication solutions!