Frequently Asked Questions

We offer cloud communication solutions, call center infrastructure, voice technologies, integration solutions and software services that improve the customer experience.

You can fill out the contact form, get in touch with our sales team or request a demo.

Yes. You can request a free demo to evaluate the right solution for your needs.

We offer solutions for finance, e-commerce, healthcare, insurance, telecom, retail and any industry that runs customer service operations.

You can submit a technical support request via WhatsApp or phone at +90 850 200 02 56, by email at destek@alo-tech.com or through the support portal.

Depending on the scope of your contract, support is available during business hours or 24/7.

Our average response time is around 8 minutes. Resolution time varies depending on the details of the issue.

Yes. Our information security processes follow international standards, and the confidentiality, integrity and availability of your data are protected.

Your personal data is processed and protected in accordance with the Turkish Personal Data Protection Law (KVKK) and other applicable legislation.

Potential information security incidents are logged and analyzed, and the necessary corrective actions are taken quickly. Relevant parties are notified when required.

We aim to deliver high-quality, reliable service through continuously improving processes that meet customer expectations.

All suggestions, requests and complaints are logged and reviewed by the relevant teams, and the outcomes are shared with our customers.

You can reach us through the contact form, by email or through your project manager.

We hold ISO 42001 (Artificial Intelligence Management System), ISO 9001 (Quality Management System) and ISO 27001 (Information Security Management System) certifications.

Once you share your requirements, our sales team will prepare the most suitable solution and price quote for you.

After a needs analysis, we prepare a proposal; once both parties approve it, we plan the service setup.

Setup time depends on the services you choose and your integration needs; we’ll give you an estimate at the start of the process.

Yes. AloTech supports managing teams and operations in different locations from a central structure. Users, queues, call flows, permissions and reports can each be configured to fit your operational needs.

We analyze your current setup, numbers, call flows, integrations and operational needs. We then build a migration plan that protects business continuity and can use a phased approach where needed. Go-live takes place once testing and validation are complete.

You can fill out the form on our Contact page or reach us by phone or email.

Yes. We’d be happy to welcome you at our office if you schedule an appointment in advance.

You can follow new product features and updates through Intercom.

Yes. AloTech CX Insights automatically transcribes all your inbound and outbound calls and analyzes them with AI. For details, visit the CX Insights product page.

Yes. AloTech CX Quality uses AI to apply the criteria from your own quality evaluation form to every call. Instead of a small sample, evaluations cover 100% of calls, and for each criterion you see the score, the reasoning and the relevant part of the conversation. For details, visit the CX Quality product page.

We announce our webinars, training sessions and industry events on the Events page of our website and on our LinkedIn account. Subscribe to our newsletter to be the first to hear about new events and content.

For joint webinars, event sponsorships, speaker or press requests, contact our marketing team at marketing@alo-tech.com. We’ll review your request and get back to you as soon as possible.