Providing the best possible service to the students who will build our future matters to AloTech too. With AloTech's solutions, you can easily support students and parents. Our Self-Service IVR feature lets you give students or parents who need information on any topic fast, high-quality service, reducing call center volume while raising your service quality and efficiency.
Education Companies That Choose AloTech
Integrate AloTech with Your Student Management Systems
Thanks to AloTech's flexible structure, you can easily integrate the CRM software you use. Call phone numbers saved in your CRM with a single click using our Click to Call feature. Bring up the relevant contact record on the agent's screen based on the caller's number or the national ID number they key in. Your agents handle everything easily on a single screen while you give students and parents fast, personalized service.
Scale Your Team Up or Down Anytime
Thanks to AloTech's scalable structure, you can quickly add or remove agents to handle the surge in requests during exam and enrollment weeks. New users can be set up the same day and provide support from anywhere with a computer, an internet connection and a headset. With our pay-as-you-go model, there are no extra license costs.
Take Payments Online with Virtual POS
AloTech integrates easily with virtual POS payment systems, so your student agents can manage invoicing and collections on a single screen in compliance with security regulations. Track your agents' calls and payment transactions on the platform in real time and report on them historically whenever you like.
Run Your Operation with Automated Calls
With AloTech's Predictive Dialer, you can reach students quickly and easily. Set up automated calls for anything you want to tell students about, monitor these calls live from the supervisor screen and see call details in our reporting module.
Build Student Agent Portfolios
With the last-agent transfer and preferred-agent queue steps you can define in AloTech's advanced IVR flows, students who call can be connected to the agent they last spoke with. This lets you assign dedicated agents and have agents build their own portfolios, reducing average talk time, raising agent productivity and giving students faster, higher-quality service.
AloTech to Manage All Your Customer Interactions
Use the power of AI to improve your customer satisfaction scores.
Find out how satisfied customers are with the service they receive.
Minimize your customers' privacy concerns with number masking and give them a call center experience they can trust.
Manage changes in agent headcount driven by special days, seasonal peaks or outsourced support with AloTech's flexible software and billing.
Make payment easy for your customers and reach your sales and collection targets more easily.
Integrate AloTech with your business software and send SMS messages for the queries you choose.
Greet customers based on their contact record and segment in the business software you have integrated with AloTech.
Bring operations in different locations together under one roof. From a single screen, you can assign separate numbers and design scenarios for each one.
Use speech recognition to turn spoken words into meaningful text, giving customers an agent-free experience while increasing your efficiency.
With a technical team that delivers fast solutions and an easy-to-use interface, AloTech keeps our workforce running smoothly.