Screen Recording
Voice and screen recordings on a single screen!
Discover every detail of your call center operations with AloTech's screen recording feature.
What Is Screen Recording?
AloTech Screen Recording is a solution that securely records everything that happens on the agent’s screen during call center conversations, synchronized with the call recording.
In traditional call center setups, quality, training and audit processes rely largely on call recordings. However, a significant share of operational errors, customer dissatisfaction and risks arise not in the conversation itself but in the actions taken on screen.
What Can You Track with Screen Recording?
Error and Issue Analysis
Identifying the source of the error. Identifying the step where the error was made. Detailed review of user actions.
Training and Development Analysis
Seeing how employees apply processes. Identifying where training is needed.
Operational Process Verification
Compliance of work steps with procedures. The order in which screens are used in the process. Whether the operation was completed.
Efficiency
Detecting loss of focus in agents. Increased capacity. Cost optimization.
How Does Screen Recording Benefit You?
Screen recordings let you see issues or areas for improvement in your agents’ conversations that can’t be detected in call recordings. Even if there was no communication problem during the conversation, a wrong action may still have been taken.
Is customer dissatisfaction caused by the communication with the agent, by the system or by the process? The answer to this question is often unclear.
AloTech Screen Recording removes this uncertainty.
Discover the Advantages of Screen Recording!
Operational Benefits
Quickly pinpoints the source of issues, speeding up analysis and eliminating wasted time.
Quality & Performance
Quality evaluation is based on concrete data from the agent's actual on-screen behavior.
Training & Onboarding
Real screen recordings become training material, speeding up onboarding and reducing errors.
Security & Compliance
A KVKK and PCI-DSS compliant screen recording infrastructure protects sensitive data and provides evidence during audits.
Financial Benefits
Detects errors early, reducing the costs of refunds, complaints and repeat calls.
Try AloTech's Screen Recording Feature Today!
With AloTech’s Screen Recording feature, reduce the cost of incorrect transactions, increase customer satisfaction and take your operational efficiency to the next level.
Make your processes transparent by securely recording agent screens, make quality measurable and spot improvement opportunities instantly.
