In retail, the call center plays a key role in both sales and after-sales. User-friendly and quick to adapt to change, AloTech lets you monitor your operation in real time and offers advanced reporting, helping you raise efficiency and customer satisfaction across orders, returns, shipping, complaints and more.
Retail Companies That Choose AloTech
Fast Resolution with the Dialer
With AloTech's automated IVR campaigns, you can check whether customers have received the products they bought, call back customers who couldn't reach you, or measure how satisfied customers are with satisfaction surveys. Monitor your operation in real time and use reports to run your business processes as effectively as possible. For matters that need an agent, you can run automated predictive campaign calls, so your agents reach more customers. With CRM integrations, bring customer details and order information up on the agent's screen and offer each customer personalized service.
CRM Integration
Integrate the CRM software you use with AloTech. With our Self-Service IVR feature, you can give customers who want information about their orders high-quality service while lightening your agents' workload. Instead of waiting to be connected to an agent, customers solve their issues quickly, and their satisfaction with your service grows.
Fast Payment with Virtual POS
Integrate virtual POS software with AloTech to give customers who want to pay by phone a fast and secure option. Agents work more efficiently on a single screen, and customers pay easily and securely. As your service quality rises, so do customer loyalty and trust in your company.
Shipment Status Lookup
When customers call your IVR, they can find out where their shipment is without being connected to an agent. Text to Speech (TTS) technology reads the shipment details to them in the IVR. Customers get their shipment status quickly, while your agents keep serving other customers.
Shipment Status Lookup over Chat Channels
We bring the same service to chat channels too. Customers who reach you through WhatsApp chat or web chat integrated with AloTech can get their shipment status without being connected to an agent, through a chat flow designed for your operation.
AloTech to Manage All Your Customer Interactions
Use the power of AI to improve your customer satisfaction scores.
Find out how satisfied customers are with the service they receive.
Offer self-service channels that cut the time both agents and callers spend on the phone.
With its flexible reporting capabilities, AloTech gives your call center management software. Run your call center on AloTech's infrastructure and expand your reporting capabilities.
Make efficient calls without agents for satisfaction surveys, informational announcements and campaigns.
Beyond our ready-made APIs, our software integration experts and project team are here for needs that call for custom work.
Bring operations in different locations together under one roof. From a single screen, you can assign separate numbers and design scenarios for each one.
Use the voice channel to let your devices in the field work together with third-party software.
Analyze conversations between your marketplace partners and your customers.
AloTech is our dynamic, innovative partner that lets us serve customers without interruption anywhere there is an internet connection.