WhatsApp Incoming Calls
One-Tap Calling from WhatsApp!
WhatsApp offers one-tap calling right from the chat screen. With AloTech, you can manage calls coming through WhatsApp on a single screen.
Omnichannel Experience: Answer Your WhatsApp Calls on a Single Screen
With this new feature, incoming WhatsApp calls now land directly on your AloTech platform and are easy to manage. You can manage all your WhatsApp calls together with your other chat and voice channels from a single screen. You can answer incoming calls with your existing IVR system or design new flows just for WhatsApp calls.
All calls will be reflected in your existing call reports and agent metrics for performance tracking.
WhatsApp Calling: Discover the Benefits!
Instead of typing a message and waiting for a reply, your customers can reach you instantly with a single tap.
Voice calls offer a warmer, more reassuring communication experience than written messages.
Your customers can call you directly without starting a chat.
When a call comes in, the caller’s details appear on your call screen.
Combine WhatsApp's Communication Power with AloTech
AloTech integration lets you turn your WhatsApp account into a powerful voice communication channel.
Answer calls coming through WhatsApp, used by millions of people every day, with the same professional quality as all your other channels. Because the experience is very similar to your existing call flow, your agents can easily adapt to this new channel without complex training. With this feature, increase customer accessibility, build more personal communication and move your business a step ahead.
Contact us for more information.
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