TikTak
Analyzes customer service efficiency with AloTech’s custom reporting Dashboard.
TikTak chooses AloTech technology for a system integrated with next-generation technologies.
TikTak, the next-generation car sharing brand that meets the per-minute and daily car rental needs of individuals and companies with pay-as-you-go pricing, uses AloTech technology for technologically superior customer communication with its thousands of users.
It says the main reason it chose AloTech is AloTech’s advanced infrastructure, which can be integrated with cutting-edge technologies. It emphasizes that, with AloTech, it solved the difficulties it faced in its previous system with integrating new technologies and with communication quality.
Fast Request Handling
Time and Energy Savings
High Customer Satisfaction
Cost Advantage
What Was the Problem, and What Solution Did We Offer?
“Thanks to AloTech's cloud-based infrastructure, we got rid of hardware-based problems.”
TikTak says the problems it faced in the past because of hardware-based systems caused disruptions in business processes and higher costs. Thanks to AloTech’s cloud solutions, TikTak now uses a more flexible, scalable call center system without depending on heavy, expensive hardware.
By moving to cloud technology, it gains a cost advantage while improving the quality of its customer service and increasing customer satisfaction. At the same time, the remote access offered by cloud technology lets TikTak manage its business processes more dynamically and effectively.
“Our score for the transition to AloTech is 10 out of 10!"
Many companies that provide call center services are often very worried about system migrations. They sometimes approach system changes with concern because of problems they expect during the transition, such as the risk of operational disruption or not being able to get used to the new system. With AloTech’s fast setup, however, your operations are not interrupted and your entire communication operation moves to the AloTech cloud call center platform in a very short time.
TikTak also describes this transition process as one of AloTech’s biggest advantages, and rates the smooth, fast transition 10 out of 10.
TikTak analyzes efficiency and improves its processes with reports tailored to its needs.
With AloTech’s custom reporting support, TikTak can access much of the data it wants to measure on a Dashboard prepared specifically for it. It can track data in real time on custom reporting screens built to manage call center operations and measure performance efficiency. Through AloTech’s advanced reporting tools, it tracks its business processes across many metrics and finds opportunities to improve them.
It offers its customers fast solutions with IVR (Interactive Voice Response).
With its IVR system, TikTak routes customer requests to the relevant teams through automated voice responses and menu options. By building IVR flows tailored to its needs and routing incoming calls practically, it makes it easier for customers to reach a solution quickly and lightens the operations team’s workload.
Self-service solutions, fast technical support, strong technological infrastructure…
TikTak emphasizes that, among AloTech’s call center solutions, it benefits greatly from ease of self-service use, fast technical support and strong technological infrastructure in particular.
The self-service feature gives TikTak employees more control and flexibility over the system, letting them handle customer inquiries and routine operations faster and more efficiently. This directly affects the customer experience and raises service quality.
AloTech’s fast technical support saves TikTak time in resolving potential issues. This support minimizes interruptions in business processes and lets the operations team provide uninterrupted communication services without losing time on technical problems. Thanks to AloTech’s 24/7 technical support service, it sends every issue and comment to the relevant dedicated team and gets fast responses, resolving problems without any interruption.
AloTech’s strong technological infrastructure makes TikTak’s call center operations more secure, stable and scalable. Able to apply new technologies in its call center with the cloud call center system, TikTak increases its call center’s efficiency by integrating the smart business applications it wants into its system. It says it manages its call center more effectively with AloTech.
Which AloTech Features Does TikTak Use Most?
- Supervisor Dashboard
- Reporting Tools
- Quality Evaluation
- Call Recordings
What Advantages Did We Bring to TikTak?
- Operations management on a single screen
- Seamless system migration
- Higher customer satisfaction
- Easy integration
- Integration of new technologies
- 24/7 technical support
- Lighter workload for the operations team
- Easy setup and practical use
- Cost advantage with pay-as-you-go pricing
- Call recording monitoring and analysis
- Powerful analysis with advanced reporting
- Company:TikTak
- Industry: Transportation
- Location: Türkiye
- Employees: 200+
- Number of Agents: 50+
- Operation type: Blended
- Working model: Hybrid
- Operating hours: 7/24
- Product
- AloTech Cloud Call Center
- IVR
- Solutions
- Inbound Call Management
- Outbound Call Management
- CRM Integration
- Reporting Dashboard
- Self-Service
- FCT
Meet Türkiye’s Largest Call Center Cloud
