Sneaks Up
Through its partnership with AloTech, Sneaks Up manages its call center operations more efficiently and flexibly, offering its customers a seamless experience.
Sneaks Up Gains Flexibility, Speed and Operational Strength in Customer Experience with AloTech.
Sneaks Up is a multi-brand retailer of sneakers and sportswear inspired by street culture and basketball. Having started operations by opening its first store in Istanbul in 2014, the brand reaches a wide customer base through e-commerce channels as well as physical stores. Adapting to the transformation in sports fashion, it continues to grow by making products in different categories accessible both online and in stores.
Putting customer experience first, Sneaks Up manages its call center operations with AloTech technology. While easily managing all customer interactions on a single screen, it also increases operational efficiency with the advantages of a cloud call center.
Why AloTech?
Before working with AloTech, Sneaks Up faced several challenges in its call center operations. The brand sums up the main ones as follows:
- Inadequate reporting tools: The real-time visibility needed for data collection and performance tracking was missing, making the operation harder to manage.
- Operational inefficiency: It was hard to direct teams correctly as call volumes fluctuated, and control could be lost during peak periods.
- Capacity management challenges: During periods of increased workload, the existing systems couldn’t scale the operation, and managers struggled to act quickly.
These structural gaps made it difficult to reach the desired level in both internal processes and customer experience. Looking for powerful software to make these processes easier, Sneaks Up moved its call center to the cloud with AloTech.
What Did We Achieve Together?
Powerful, Real-Time Reporting Infrastructure
AloTech’s advanced reporting structure directly met what had become the most critical need in Sneaks Up’s operations.
With live, real-time reports, managers can now:
- Monitor agent performance in real time,
- Take instant action against targets,
- Quickly identify operational bottlenecks.
This visibility helped performance-driven teams in particular work in a more coordinated way.
Cloud-Based Flexibility and Uninterrupted Operations
Throughout the year, Sneaks Up needs flexible working models during campaign periods, seasonal changes and high-traffic times.
Thanks to AloTech’s cloud-based call center structure:
- Operations were managed seamlessly from different locations,
- Working hours were adjusted instantly from the system administrator screen,
- Different call greetings, peak planning and routing were rolled out quickly.
This flexibility made managers faster and made it easier for large teams to adapt smoothly to different shift structures. Managing these operations from a single screen also removed everything that could cause confusion.
A More Efficient, More Accessible Customer Experience
With AloTech, Sneaks Up achieved smoother communication at every customer touchpoint.
The combination of uninterrupted service, real-time data visibility and operational speed significantly increased the brand’s accessibility to customers.
What Advantages Did We Bring to Sneaks Up?
- Operations management became easier:The entire call center process can now be monitored easily and in detail from supervisor screens.
- Performance management got stronger: With live reports, agent performance is measured more accurately and targets are tracked in a more controlled way.
- A flexible, remotely managed structure was set up: Especially during high-volume periods such as Black Friday, the operation ran without interruption from anywhere.
- Managing high demand became easier: Call handling flows and working hours were adjusted instantly, so the operation could scale quickly.
- Customer reach improved: Thanks to a smoothly running structure, customer–brand communication became faster, more stable and more efficient.
- Team experience improved: A more controlled operation helped teams work more efficiently and enjoyably.
Sneaks Up - What Do Our Happy Customers Say About AloTech?
- Company: Sneaks Up
- Industry: Retail & E-commerce
- Location: Türkiye
- Employees: 100+
- Number of Agents: 11
- Product
- AloTech Cloud Call Center
- Solutions
- Inbound Call Management
- Outbound Call Management
- CRM Integration
- Reporting
Meet Türkiye’s Largest Call Center Cloud
