Ödeal
Provides fast responses to its customers by easily tracking missed calls with AloTech.
Ödeal provides fast responses to its customers by easily tracking missed calls with AloTech.
Founded in 2014, Ödeal enables its member businesses to accept payments with physical POS products such as cash register POS and e-invoice POS, as well as the Ödeal Cepte POS app, which turns mobile phones into POS devices. With more than 125,000 member businesses, the company manages its call center operations with AloTech technology every day.
Ödeal says that before switching to the AloTech system, it struggled with tracking missed calls and with dialer applications. It emphasizes that with AloTech it began running these two processes in the best possible way. Now tracking missed calls on a single screen with AloTech’s Dialer feature, the company delivers a top-level customer experience by getting back to customers quickly with automated calls.
Fast Request Handling
Remote Work
High Customer Satisfaction
Cost Advantage
What Was the Problem, and What Solution Did We Offer?
One of the reasons Ödeal chose AloTech is cloud technology.
In addition to delivering a top-level customer experience, Ödeal aimed to increase its operations team’s efficiency with a user-friendly online platform. Having started to manage its call center in the cloud with AloTech’s cloud-based system, Ödeal can manage all customer communication remotely.
It can access many features from a single screen, such as real-time performance data, customer data, communication history and call recordings. Ödeal says that being able to manage every process easily on an online platform, on a single screen, was one of the main reasons it chose AloTech.
It analyzes service quality with real-time performance tracking on SPV dashboard screens.
AloTech’s SPV dashboard screens let Ödeal monitor and analyze its service quality in real time, helping it continuously improve its processes. This feature contributes to workflow optimization by making it possible to monitor the customer service team’s performance in real time, quickly spot potential issues and take steps that increase customer satisfaction.
“Thanks to the fast responses we get from the AloTech Support team, we produce instant solutions.”
The AloTech support team’s ability to deliver fast, effective solutions lets Ödeal respond immediately to the issues it faces. Providing 24/7 support to our customers, our team increases operational efficiency with fast solutions and enables them to offer their own customers a flawless communication experience without any interruption.
“We increased our customer reach rates with many alternative numbers defined in the PBX.”
Ödeal says that AloTech’s advanced number definition features have significantly increased its customer reach rates. Defining multiple alternative numbers in the PBX has made it easier for customers to reach the business, increasing both customer satisfaction and the business’s accessibility. Ödeal says this advantage is also one of the factors that make a difference in its AloTech experience.
“The size of our reporting database and our report generation speed increased.”
AloTech offers its customers advanced reporting and analysis tools. AloTech users can easily access both real-time and historical data on a single screen. Noting that our reporting capacity has improved its reporting processes, Ödeal emphasizes that report generation in particular has become faster and more efficient.
“With the callback feature, we improved our service quality by starting automated calls to customers who couldn't reach us.”
Callback is one of the standout features in Ödeal’s AloTech experience. Looking for a solution to manage its callback processes, Ödeal now gets back to customers quickly by starting automated calls to those who couldn’t reach it, with AloTech.
The callback feature has a positive effect on the customer experience by making customers feel that their efforts to reach the business don’t go unanswered and that every customer matters. This feature makes customer communication proactive and, by solving the accessibility problem with fast communication support, increases customer satisfaction.
Ödeal improved its CSAT score with the uninterrupted, fast communication experience it offers.
Ödeal says one of the key factors behind the visible improvement in its CSAT (Customer Satisfaction Score) is the customer experience improved by AloTech’s infrastructure. These technologies make it possible to respond to customers’ questions and issues quickly and effectively, which raises the customer satisfaction score.
Which AloTech Features Does Ödeal Use Most?
- SPV Dashboard
- Reporting Tools
- Quality Control and Evaluation
- Call Monitoring
- Campaign Management (IVR)
- Callback
What Advantages Did We Bring to Ödeal?
- Operations management on a single screen
- Remote work
- Seamless system migration
- Powerful analysis with advanced reporting
- Higher customer reach rate with callback
- Higher customer satisfaction
- Easy integration
- 24/7 technical support
- Lighter workload for the operations team
- Easy setup and practical use
- Cost advantage with pay-as-you-go pricing
- Product
- AloTech Cloud Call Center
- IVR
- Company: Ödeal
- Industry: Finance
- Location: Türkiye
- Employees: 400+
- Number of Agents: 80+
- Operation type: Blended
- Working model: On-site
- Operating hours: 08:00-23:59
- Solutions
- Inbound Call Management
- Outbound Call Management
- Reporting Dashboard
- CRM Integration
Meet Türkiye’s Largest Call Center Cloud
