Kolay İK

Easily manages its call center operation from anywhere in the world.

Kolay İK manages its call center operations remotely and independently of location with AloTech.

Founded in 2015, Kolay İK now offers a human resources management system to more than 2,000 companies. More than 180,000 employees from 22 countries easily manage all their HR processes on a single platform. Delivering a top-level customer experience to its ever-growing user base and providing uninterrupted support to users are among its top priorities.

Aiming to manage its call center operations as effectively as possible, Kolay İK chooses AloTech, Türkiye’s largest cloud call center system, to strengthen customer engagement. Actively using many AloTech solutions such as inbound and outbound call management, CRM integration, FCT and advanced reporting tools, Kolay İK easily manages its entire communication operation remotely, on a single screen.

The company says one of AloTech’s biggest advantages is its technological infrastructure, which enables location-independent work and remote operations management.

“Working without being tied to a location is a wonderful feeling. Our sales manager who lives in Spain can call customers as if calling from a mobile phone. Our employees who travel abroad on holiday can still talk with AloTech as if they were in Türkiye.”

Fast Request Handling

Remote Work

High Customer Satisfaction

Cost Advantage

What Was the Problem, and What Solution Did We Offer?

From inadequate reporting tools in other systems to top-level reporting tools…

One of the biggest challenges Kolay İK faced in its call center operations was the inadequate reporting tools offered by other systems. This gap had a negative impact on efficiency and strategic decision-making.

With AloTech’s top-level reporting tools, Kolay İK can now access more detailed and comprehensive reports. These reports make it possible to analyze call center performance in depth and continuously improve processes. It can measure the operations team’s performance and efficiency without disrupting the team’s processes. By measuring performance in real time, it can create reports tailored to its needs.

“Thanks to advanced reporting features, we identified opportunity windows.”

AloTech’s advanced reporting features revealed important trends and opportunities in Kolay İK’s call center performance. For example, by analyzing time-based changes in customer requests and call volume patterns, Kolay İK can plan optimal staff allocation and resource management more effectively.

On the other hand, by identifying potential areas for improving customer satisfaction, it can make strategic decisions to continuously improve the customer experience. These advanced analyses increase Kolay İK’s competitiveness in the market and its operational efficiency.

Making queue management effective with AloTech.

With AloTech technology, Kolay İK began managing queues effectively in its call center operations. AloTech’s advanced queue management solutions route and handle calls more efficiently.

As a result, customer wait times are significantly reduced and call resolution rates increase. Real-time analysis of call traffic also makes it possible to respond quickly to unexpected peaks with instant intervention.

Accessing everything is easy with AloTech's user-friendly interface.

AloTech’s renewed interface makes operations management easier for the valued brands we serve. Kolay İK is one of the users who see this feature as an advantage. With AloTech’s user-friendly interface, you can easily reach many sections on a single screen, from reporting to call details and from integrations to call settings. Kolay İK notes that this clean interface makes it easier for the team to use the platform, which in turn increases efficiency.

“Our score for AloTech's 24/7 support team is 10/10!”

Kolay İK’s AloTech experience goes beyond technology solutions. Murat Türker, Growth and Business Development Manager at Kolay İK, says the service they receive from AloTech’s support team is very valuable. Active 24/7, the AloTech technical support team offers fast, effective solutions for any problem, query or technical need. This lets Kolay İK keep its operations running smoothly and without interruption.

Kolay İK gives the AloTech support team full marks for this outstanding customer service – 10/10!