Dicle Elektrik
Delivers uninterrupted 24/7 service to its subscribers across multiple channels with AloTech.
Dicle Elektrik supports its subscribers across multiple channels with AloTech.
Dicle Elektrik provides electricity distribution services to a total of 2.2 million subscribers in the provinces of Diyarbakır, Şanlıurfa, Mardin, Batman, Şırnak and Siirt, which have a combined population of 6.4 million.
The company uses AloTech technology to offer its subscribers high-quality, uninterrupted electricity service and a better customer experience. Using both written and voice communication solutions, it manages multiple communication channels on a single platform.
WhatsApp Business and WebChat are the channels the company uses to be more accessible where its customers communicate most. Improving the customer experience in omnichannel communication with AI solutions , Dicle Elektrik offers a fast, efficient way to communicate over chat channels with AloBot as well.
Actively using AloTech’s written communication solutions, the company has implemented omnichannel customer communication, giving its customers the chance to reach it on any channel they choose.
For fast request resolution and high efficiency, its choice was the AloTech cloud call center system.
Dicle Elektrik needed to provide fast, effective customer support while managing the requests of its ever-growing subscriber base.
It aimed to deliver a top-level customer experience by handling many different requests at the same time, such as power outages, bills, fault reports and information requests. Giving customers a personalized experience and fast responses was also among the company’s priorities.
With these goals in mind, Dicle Elektrik chose AloTech’s cloud call center solutions and significantly improved its customer experience.
Easy Tracking and Analysis with Real-Time Reporting
Time and Energy Savings
High Customer Satisfaction
What Solutions Did We Provide?
Dicle Elektrik offers 24/7 support with AloTech Chat.
Actively using WhatsApp Business and WebChat channels alongside voice communication solutions, Dicle Elektrik offers its customers 24/7 support on the most popular communication channels.
Handling Multiple Requests at Once: With the AloTech cloud call center system, agents can handle multiple customers’ requests at the same time, keeping wait times to a minimum. This, of course, increases customer loyalty and satisfaction.
24/7 Live Support: Customers can get live support at any hour of the day. They can get in touch quickly, even for emergencies such as power outages.
Fast Response: Because chat channels are easy to access and use, customer requests are routed and prioritized quickly, so customers reach the solution they are looking for much faster.
The power of AI in omnichannel communication: increasing operational efficiency with AloBot.
WhatsApp customer support helps Dicle Elektrik increase operational efficiency with the power of AI. Using AloTech’s bot solutions, the company provides fast responses to its customers on WhatsApp, so issues can be resolved without reaching an agent.
With AI support, it gives automated answers to simpler and frequently asked questions, helping customers reach the solution they need faster. This way, it increases both operational efficiency and customer satisfaction.
Dicle Elektrik stands by its customers with fast, accurate support on every topic.
With a large customer base, Dicle Elektrik handles hundreds of customer requests every day. It takes advantage of AloTech technology to give the best service to customers who need support on many topics.
Bill Inquiry: Customers can inquire about their bills quickly and easily.
Creating Fault Records and Reporting Faults: Customers can quickly report power outages and create fault records.
Reporting Illegal Usage and Inquiring About Illegal & Irregular Bills: Customers can report energy theft and make inquiries about illegal or irregular bills.
Suggestions, Complaints and Thank-You Messages: Customers can share their suggestions, complaints or thanks about the service.
Making operations management easy and efficient with omnichannel customer communication.
With the AloTech cloud call center system, Dicle Elektrik has significantly improved its customer experience. Thanks to AloTech, it can offer customers faster solutions on a single platform, handle multiple requests at the same time and give customers a personalized experience with flows designed specifically for them.
Increasing its accessibility across different channels with AloTech’s voice and written communication solutions, Dicle Elektrik can now resolve different requests at the same time with AloTech. This increases customer satisfaction, strengthens the company’s reputation and improves operational efficiency. AloTech communication solutions bring many advantages to both its customers and its own call center operations team.
What Advantages Did We Bring to Dicle Elektrik?
- Operations management on a single screen
- Fast communication via chat
- Accessibility across multiple channels
- Higher customer satisfaction
- Easy integration
- 24/7 technical support
- Lighter workload for the operations team
- Easy setup and practical use
- Cost advantage with pay-as-you-go pricing
- Scalable structure for seasonal increases or decreases
- Powerful analysis with advanced reporting
- Company:Dicle Elektrik Dağıtım A.Ş.
- Industry: Energy
- Location: Türkiye
- Employees: 1500+
- Number of Agents: 250
- Operation type: Blended
- Working model: Hybrid
- Operating hours: 7/24
- Product
- AloTech Cloud Call Center
- WhatsApp Business
- WebChat
- Solutions
- Inbound Call Management
- Outbound Call Management
- Chat
- Collections Management
Meet Türkiye’s Largest Call Center Cloud
