IVR Interactive Voice Response Systems
Deliver 24/7 Customer Service
- Smart call routing
- Routing requests to the relevant team
- 24/7 support
- Personalized customer experience
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To start using AloTech,
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Smart Routing
Easy Integration
Custom Flows for Your Needs
24/7 Customer Support
Deliver Fast, Effective Solutions in Your Voice Response System
Smart IVR
With queue management in your IVR flow, you can keep customers from waiting on the line and keep them informed with announcements. You can adjust your IVR flow to your working hours and serve customers who call you outside working hours.
A Wide Range of Integrations
Routing Based on Customer Needs
In the IVR flow we build with AloTech technology, you can identify customer needs from their selections. You can review the actions of customers who call you within the IVR flow and increase your efficiency.
Manage All Your Customer Communication on a Single Screen
User-Friendly Interface. Easy to Use. Customizable Panel Management.
Pricing
Written Communication
For those who want to use written communication only
₺159
User / Month
Features
- WebChat
- WhatsApp Business
- Telegram
- Facebook Messenger
- Chat Performance Reporting
- Chat Routing Algorithms (ICR)
Voice + Written Communication
For those who want all of AloTech's features in a single package
₺930
User / Month
Additional Features on Top of the Written Communication Package:
- Inbound Call Management
- Outbound Call Management
- Predictive Dialer & Scripter
- Advanced Call Routing Algorithms (IVR)
- Call Recording & Quality Evaluation
- Dashboard
- API Integration
- Reporting
- Click2Connect
ChatBot + VoiceBot
Use AI technology for your most frequently repeated requests
* Contact us for pricing
Features
- Custom ChatBot and VoiceBot Design for Your Company
- Integration
- Persona Creation
- Conversation Design
- Fallback Scenarios
- Reporting
Unlike traditional setups, you don't need additional new systems, infrastructure investments or teams to run them. Thanks to their collaborative, solution-focused approach, we continue to achieve successful business results together.
@ Webhelp
AloTech, which grows easily with our business and makes reporting easy with its clean interface, is the next-generation call center we were looking for.
@ Armut
AloTech, an integrated omnichannel engagement platform that offers fast, flexible, scalable and adaptable solutions in line with our commitment to creating easier, faster, better, safer and more cost-effective interactions, is a valued business partner supporting us on our digital transformation journey.
@ Teleperformance
Future-Proof Your Business with AloTech!
Frequently Asked Questions
You can easily manage your inbound and outbound calls and your LiveChat, WebChat, WhatsApp Business, Telegram and Facebook Messenger channels on a single screen.
With AloTech, which eliminates hardware and maintenance costs, you can keep your costs to a minimum. With the no-commitment payment model, you pay only for what you use.
Moving to AloTech takes just minutes. With our technology, you can complete setup in minutes and move your entire operation to AloTech, so your customer communication continues without interruption.
With AloTech’s open APIs, you can easily integrate with your CRM, ERP, ESP and BI tools and your in-house software.
You won’t experience any operational interruption while moving your call center to AloTech. Unlike Avaya and similar products, we complete our setup in minutes with a dedicated team and deliver your new system to you flawlessly.
While Avaya offers its users limited and costly support, at AloTech we offer our users free 24/7 support with a dedicated team.
While other products such as Avaya struggle to meet needs for integration variety and compatibility, AloTech’s Open API feature lets it integrate easily with all business applications.
AloTech offers all its users a product package in which they can manage both voice and written communication channels on a single screen. You don’t need to make an extra purchase for omnichannel, as you do with similar competitors.
Unlike Avaya and other similar companies, AloTech offers its users both online and in-person training.
Yes, with AloTech technology you can easily manage your dealer network and call center on a single platform.
No. AloTech users can work comfortably and securely with their existing internet connection.
Yes. We are by your side 24/7 with dedicated support teams for each customer.
AloTech offers its users a no-commitment, pay-as-you-go model. Avaya and other similar competitors use commitment-based payment models.
Unlike Avaya and other competitors, AloTech can easily scale to the capacity of your call center operations. You can configure the system as you wish in situations such as seasonal increases or decreases in staff.